Job Summary

$66,613 - $104-429 / year + Full-Time County Benefits.

Performs experienced work providing vital community services in the provision of social service programs, which may include children’s services, foster care, adoption, senior services and/or employment services within agency policies, objectives, and professional standards.

Responsibilities

• Provides effective supervision of assigned staff including selection, performance management, Employee relations, training, prioritizing and assigning work and related activities.
• Provides direct services through assessment, crisis intervention counseling and therapeutic treatment methodologies.
• Provides guidance and training in the form of daily direct and indirect clinical and casework oversight; assigns cases; makes regular periodic review of all cases and ensures effective follow-up practices; coordinates staff conferences to review complex and difficult cases; provides guidance and direction for emergency situations.
• Oversees the preparation and maintenance of case records; ensures staff adheres to effective case management and follow-up practices; makes recommendations for improvements.
• Represents the agency on interagency councils, committees, community agencies and groups, both public and private; establishes cooperative programming with other agencies, departments and human service organizations; works with community groups and leaders to develop program needs.
• Provides 24-hour on-call supervision for critical programs and consultation on after-hours emergencies.

Qualifications:

• Any combination of education and experience equivalent to a Bachelor’s degree in the human services field or Bachelor’s degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human service program; supervisory experience or work experience in a leadership role; Master’s degree preferred.
• Must possess or obtain within 30 days of hire a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
• Knowledge of social work principles and practices including federal, state and local regulations affecting human service programs; programs, social economic trends and behaviors that impact the delivery of human services; case management techniques, principles and practices to evaluate and coordinate the delivery of public assistance to customers and their families; leadership techniques, principles and procedures to assign work, schedule, supervise, train and evaluate the work of assigned staff; principles and processes for providing customer service. This includes setting and meeting quality standards for services, and evaluation of customer satisfaction.
• Skill in use of computer software, especially Microsoft Office Suite.
• Ability to establish and implement effective administrative programs and procedures; establish priorities for the completion of work in accordance with sound time-management methodology; handle a variety of human services issues with tact and diplomacy in a confidential manner; express ideas concisely orally and in writing; establish and maintain effective working relationships with staff, other County officials and the public.

Click here ​for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.