Belong in a people-centred culture

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. Our teams are supported to build meaningful connections and deliver exceptional care by accessible leaders who encourage professional development and growth. And when challenges arise, bring your curiosity, positive energy and resilience. With caring colleagues and an inclusive culture we will adapt to change together. Live your best work/life in a respectful environment that values your safety, wellbeing and the contribution you make.

Our Team

Our Customer Service Officers are the face of our residential facilities and ensure a welcoming environment at our homes. They deliver high quality customer care and resident support in a professional and friendly home. Growing professionally while maintaining a sustainable work/life balance, our Nurses enjoy ongoing opportunities to progress their careers. Each day, they have the chance to apply their skills in a meaningful way, have more autonomy for critical thinking and space to make a positive impact within their communities.

The Role

We are looking for an experienced Customer Service Officer to join our home at Broughton Hall. This role based onsite working Monday to Friday.

• Providing excellent customer service including reception and switchboard duties, inbox coordination, and management of customer requests in the CRM system
• Conducting orientation tours in the absence of the Home Manager
• Assisting with activities for recruiting and onboarding new staff, and for staff rostering
• Schedule meetings and arrange conferences, training and site events
• Developing intra-office communication protocols
• Records management, data entry and reporting through systems and electronic records  
• Assist with compiling information to generate monthly KPI reporting
• Oversee the activities of the Administration Assistant

About you

• Experience performing complex administrative tasks
• Adapt in technology and able to learn new systems quickly
• An interest in spending time with the elderly, and demonstrated empathy and kindness towards them
• High level of verbal and written communication skills
• Ability to manage time and conflicting priorities effectively
• Experience in staff rostering and general payroll related enquiries would be highly desirable
• A formal administrative qualification or study in a relevant discipline is highly desirable

Why Benetas?

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Working in an industry that is constantly evolving, while supporting the needs of older persons throughout their journey brings its challenges. So, bring your curiosity, positive energy, and resilience as we adapt to change together. And know that by your side, you have a team of caring colleagues who’ve got you. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, APPLY NOW!