Empowered to Shine

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services.

Our Team

Benetas delivers the Veteran’s Home Care (VHC) program on behalf of the Department of Veteran’s Affairs (DVA), providing phone-based services to 8,200 clients across 9 regions of Victoria and 4 Queensland regions.

The purpose of the Veterans’ Home Care (VHC) program is to provide services to eligible veterans and war widows.

These services are designed to help maintain the health, wellbeing and independence of eligible veterans and war widows, and enable them to continue living in their homes.

Services delivered by the program include domestic assistance, in-home respite, home and garden maintenance and personal care.

Benetas is one of 4 appointed VHC Assessment agencies nationally.

The Role

The Veteran’s Home Care Manager provides leadership, supervision and support to our team of 4 Veteran Home Care Co-ordinators and 14 Assessors to ensure responsible, professional, sensitive and empathetic assessment services are provided to eligible members of the Veteran community on behalf of the Department of Veteran Affairs (DVA). 

The role ensures appropriate relationship management and delivery of KPI obligations to the DVA, in line with contractual requirements. 

This is a full-time role based at our Blackburn office.

Key responsibilities include:

• Building a strong relationship with DVA and developing a detailed understanding of contract requirements in order to lead the VHC team to successfully deliver against KPIs.
• Delivering to the VHC Assessment Agencies Contract Performance framework
• Identification of opportunities to increase the number of clients across VIC/QLD accessing the program
• Responsible for relationship management with Service providers
• Building and leading a supportive culture for team members
• Play a key role in supporting the introduction of new technology platforms in coming months.

About you

To be successful in this role you will need:

• Tertiary qualifications in a health or social services related discipline.
• Minimum 3 years’ experience in managing client assessment services (or equivalent) which deliver to set targets and KPIs
• Proven experience in assessing client needs and overseeing the creation of client care plans
• Empathetic leader, with experience in recruiting, mentoring and developing staff through encouragement and empowerment

Why Benetas?

• Not for profit salary packaging up to $18,550 per annum - reduce tax and increase your take home pay
• Career Progression – Internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
• Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, APPLY NOW!

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.