What You Will Do

• Provide high‑quality administrative and operational support to ensure efficient delivery of Veterans’ Home Care (VHC) services.
• Source, assess and maintain a reliable network of service providers that meet organisational and compliance standards.
• Manage travel review requests by collating, prioritising and coordinating actions, ensuring all requests are processed accurately and on time.
• Maintain and submit the weekly VHC GAP List, ensuring data accuracy and timely communication with coordinators.
• Support client intake by answering calls when assessors are unavailable and entering call details into SWIFT.
• Conduct Home Garden Maintenance (HGM) assessments and enter accurate data to support assessor workflow.
• Ensure compliance with VHC, privacy and organisational requirements while managing mail and documentation processes.
• Collect, verify and prepare quality data for organisational reporting, ensuring accuracy, completeness and reliability.
• Process financial documentation through Certify, including scanning, uploading and submitting receipts for approval.
• Generate and mail client contact letters when required, ensuring communication attempts are documented.
• Prepare Residential Respite Approval letters using mail merge and create monthly spreadsheets for coordinators.
• Maintain organised, audit‑ready records and support smooth day‑to‑day operations within the Veterans’ Home Care team.

What We Offer

• $63,000 (Equivalent)+ Super + NFP Salary Packaging! Access up to $18,550 tax‑free per year to maximise your take‑home pay.
• Opportunities for career development across a respected, values‑driven organisation with 75+ years of service to older Victorians.
• A supportive, respectful culture where your contributions are celebrated.
• Paid training and ongoing professional development.
• Employee Assistance Program (EAP) and wellbeing support.
• A stable full‑time onsite role with a collaborative, caring team.

About You

• Demonstrated experience coordinating high‑volume administrative workflows.
• Strong data accuracy skills, with experience preparing compliance or quality reporting.
• Ability to research, evaluate and maintain relationships with external service providers.
• Excellent written communication skills and confidence preparing formal client correspondence.
• Strong organisational skills and the ability to manage competing priorities.
• Comfortable working with systems, maintaining accurate records and supporting operational processes.
• Enthusiastic, proactive and able to work calmly in a changing environment.
• Required screening and compliance (or willingness to obtain) a NDIS clearance check

Why You’ll Love Working With Us

Be part of an inclusive, people‑centred organisation committed to transforming the experience of ageing for more than 15,000 older Victorians each year. You’ll be supported by leaders who genuinely care, provided opportunities to grow, and welcomed into a warm, respectful culture built on Respect, Responsibility, Community and Spirit.
Your wellbeing matters, your ideas are valued, and your work makes a real difference.

Interested in Applying?

We welcome applications from people of all backgrounds. Applications may be reviewed as they are received, so we encourage you to apply early.
Successful candidates will be required to complete mandatory screening checks.