• Permanent full time at Altona Meadows
• New customer centric position, making a real difference
• NFP Salary Packing up to $18,550 per annum - reduce tax & increase take home pay

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. 

The Role

Join Benetas as a Customer Liaison Officer in our Residential Aged Care Services team, based at our St Georges Residential Aged Care Home in Altona Meadows, in Melbourne's Western Suburbs. This permanent position offers you the chance to make a meaningful difference in the lives of older Australians, while building a rewarding career with one of Victoria's most respected aged care providers. As our Customer Liaison Officer, you'll be the welcoming face of Benetas, supporting residents and their families through their aged care journey. You'll work closely with our residential care and sales teams to ensure exceptional service delivery and maintain strong relationships with all stakeholders.

• Act as primary contact for resident inquiries and family communications
• Coordinate admissions processes and facility tours
• Resolve concerns promptly and professionally
• Support sales and marketing initiatives and community engagement activities
• Maintain accurate records and reporting

About you

• Experience in aged care environment and an understanding of the experience for residents and their families going into aged care
• Experience in customer service positions with excellent communication and interpersonal skills
• Strong organisational abilities and attention to detail
• Compassionate approach to working with older people and families
• Computer literacy and administrative skills

Why Benetas?

• Permanent full time, Monday to Friday position
• Not for profit salary packaging up to $18,550 per annum - reduce tax and increase your take home pay
• Career Progression – Internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
• Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, APPLY NOW! Applications close 7 June

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.