• Permanent full-time position
• Blackburn location
• NFP Salary Packaging up to $18,550 - reduce tax & increase take home pay 

Join our team of 2200+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services.

The Role

In this rewarding office-based role, you will support veterans and their families through phone-based assessments and care coordination, working closely alongside a supportive team of colleagues.

• Guide veterans and their families by explaining the Veterans’ Home Care (VHC) program and available services – full training will be provided
• Manage inbound and outbound phone calls with veterans and their representatives
• Conduct structured phone assessments and reviews from the office, identifying care needs, personal goals, and ways to maximise independence
• Work collaboratively with your team and experienced colleagues to discuss cases and determine the most appropriate supports
• Recommend suitable VHC services and connect clients with community care providers
• Maintain accurate documentation in line with DVA program requirements

About you

We’re looking for someone who is organised and confident communicating with a wide range of people over the phone. Ideally, you will have:

• Minimum of two years’ experience in the aged care or community care sector – Essential
• Strong customer service skills with a professional, empathetic, and collaborative approach
• Experience with assessments, care planning, service coordination, or phone-based client support (highly regarded)
• An understanding of the veteran community and how military service may impact physical and mental health (desirable)
• Excellent written and verbal communication skills
• Confidence using technology, including Microsoft Office

All persons at Benetas will need to obtain a NDIS Worker Screening Clearance to be eligible for employment or engagement. You can find out more information here.  

Why Benetas?

• Permanent Full-Time position 
• Blackburn location with free parking
• Supportive manager and engaged and motivated team environment
• Not for profit salary packaging up to $18,550 per annum - reduce tax and increase your take home pay
• Career Progression – Internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
• Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, APPLY NOW!

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes. 

We are not currently accepting candidates from recruitment agencies.