Program Support Officer, Clerk Grade 3/4, SHQ Wollongong

• Support the delivery of honours, awards and recognition programs for NSW SES members
• Work in a volunteer-based agency supporting communities of NSW
• Full time ongoing role
• Location: based in Wollongong

About the opportunity

The Program Support Officer – Honours and Awards provides administrative, logistical and records management support to deliver NSW SES honours, awards and recognition programs. The role supports the nomination and assessment processes, maintains records and tracking systems, manages award ordering and distribution, responds to stakeholder enquiries, and supports the timely and effective administration of member recognition and appreciation initiatives.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW.  Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here

About you

To be successful in this role you will:

• Be proficient in Microsoft Office applications, particularly Microsoft Excel.
• Have strong organisational skills and attention to detail, with the ability to manage multiple priorities, maintain accurate records and systems, and support ordering, invoicing and reporting activities.
• Be comfortable undertaking manual handling, packing and dispatch activities to support the distribution of awards and recognition materials.
• Have excellent written and verbal communication skills, with the ability to build effective relationships with a diverse range of stakeholders.
• Be proactive, adaptable and solutions focused, with sound judgement and the ability to handle sensitive information with discretion and confidentiality.

What we can offer you 

• You will enjoy a 35-hour work week, with the potential for flexible work arrangements.
• You can enjoy a hybrid work environment, time in the office and time working from home.
• Attractive salary range of $84,659.00 to $92,701.00 plus 12% superannuation and leave loading
• Our work is meaningful and rewarding. The SES’s mission is saving lives and creating safer communities and you can be an important part of our work.
• We have attractive leave entitlements including parental, sick, flex and recreation leave.
• We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
• Fitness Passport
• LinkedIn Learning
• Member Assist Program for free confidential counselling support
• Flu vaccine program.

You Belong Here

• We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
• We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.
• If you require reasonable adjustments, we are committed to supporting you throughout  the recruitment processes and in the workplace, If you feel you may require an adjustment during the recruitment process, please contact recruitment@ses.nsw.gov.au for confidential advice on options.

How to apply 

Your application should include as separate attachments:

• A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role;  
• Responses to each of the targeted questions (maximum of one page per answer); and
• An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role

Targeted Questions

1.  Describe a time when you managed multiple administrative priorities with competing deadlines. How did you organise your work and ensure tasks were completed accurately and on time?

2.  Provide an example of how you used a system, database or spreadsheet to maintain records or track information. What steps did you take to ensure the information was accurate and reliable?

Want to know more?

If you want to know more about this opportunity, please contact sarah.conroy@ses.nsw.gov.au

The role description is available here.

Talent Pool

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months in Wollongong. Further information here

Applications close: Sunday 20 September, 2026