Unit: Facilities Operations Admin

Department: Facilities Ops Admin

Duties & Responsibilities:

VCU’s Facilities Management Department is seeking to hire an Auxiliary Services Supervisor for Facilities Operations.

The working Supervisor manages the after-hours emergency response and preventative maintenance team.

The working Supervisor:

• Organizes, leads, instructs, plans, schedules, and directs a team of skilled and semi-skilled multi-craft trades
• Sets and communicates expectations related to the unit's goals and objectives
• Provides constructive feedback and training to ensure that team members have the necessary knowledge and skills to achieve these goals
• Manages performance in accordance with university policies and guidelines- including recruiting, discipline, evaluations, and employee work profiles
• Plays a critical role in planning and coordinating the work of multiple trades to ensure high-quality performance and exceptional customer service, all while optimizing the efficiency and effectiveness of operations within the zone
• Provides direction to the trades team and establishes key performance indicators and metrics, and the supervisor consistently develops, utilizes, and completes reports and queries, including workload management, using a computer maintenance management system (AiM)
• Plays a critical role in planning and coordinating the work of multiple trades to ensure high-quality performance and exceptional customer service, all while optimizing the efficiency and effectiveness of operations within the zone

Responsibilities include (but are not limited to):

Performance Management

• Expectations are clear, well communicated and relate to the goals and objectives of the department or unit
• Responsible for all recruitments and establishment of employee work profiles and performance goals
• Staff have the necessary knowledge, skills, and abilities to accomplish goals
• The requirements of the performance management system are met and evaluations are completed by established deadlines with proper documentation
• Performance issues are addressed and documented as they occur
• Safety issues are reviewed and communicated to ensure a safe and healthy workplace

Leadership

• Goals are achieved in a timely manner
• Staff is well organized and prepared for tasks at hand
• Staff receive frequent, constructive feedback
• Staff members have been instructed and understand the objectives and direction of the group
• Subordinates can assume duties without assistance on short notice
• Fosters teamwork and communication within Facilities Management
• Shares information and ideas to improve customer service and promote Facilities Managements goals

Work Management

• Work is completed safely, efficiently and effectively
• Reporting is accurate and timely; consistently develop, utilize and complete management reports/queries
• Priorities are handled in appropriate fashion and according to established SOP’s
• Establish, schedule and oversee assigned preventive maintenance schedules
• Materials necessary to execute maintenance plans are available to facilitate timely, smooth workflow
• Support all efforts related to AiM, to include AiM Go

Fiscal Responsibility

• Comply with all Procurement and Facilities Management policies and guidelines
• Work is completed, efficiently and effectively achieving the best possible results within the budget framework
• Risk Management – Demonstrates a commitment to risk assessment (considering cost, benefit, and impact); utilizes identified internal control mechanisms; practices routine verification of the accuracy of data
• Complete on line reconciliation of monthly credit card statements in accordance with established SOP’s

Other Duties as Assigned

• To include being designated to work/on call during emergencies and inclement weather
• Perform management availability as scheduled

Qualifications:

Minimum Qualifications

• Knowledge and demonstrated experience supervising, instructing, directing, leading, evaluating, organizing, scheduling and planning a team of skilled and semi-skilled multi-craft trades in a Commercial or Institutional Facility
• Extensive knowledge of physical plant maintenance and methods of construction: general knowledge of the various trades
• Demonstrated ability to work from plans for improvement or alteration of buildings and equipment
• Ability to set priorities, experience managing budgets, oversee contractors and knowledge of the Commonwealth of Virginia’s procurement system
• Computer skills to include Computerized Maintenance Management System experience
• Strong leader with excellent written and oral communication skills and customer service focus
• Exposure to and knowledge of safe work environments in accordance with OSHA, federal, state, and local regulations, as well as environmental health standards for indoor environmental quality
• A minimum of a High School Diploma or G.E.D.
• Valid Virginia Driver's License is required
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• Experience working in a higher education and research environment preferred
• State of Virginia Journeyman License in Electrical, Plumbing or HVAC preferred

Salary Range: $75,000 - $85,000 + up to $5,000 Sign-on Bonus

Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Exempt

Work Days/Hours: Monday-Friday, Two Days per week: 6:00am-2:30pm, and Three Days per week: 12:00pm-8:30pm; the specific days assigned to each shift can be determined based on mutual preference but will remain consistent once set

Hours per Week: 40

Restricted Position: No

ORP Eligible: No

Flexible Work Arrangement: Fully Onsite

University Job Title: 17332N - Supervisor FM 2