Advertising Summary: Technology Services has an exciting opportunity for an Operating Systems Analyst to join our team.

Unit: Technology Services

Department: Technology Services

Department Summary: Virginia Commonwealth University (VCU) Technology Services is a central IT organization supporting the academic, research, and administrative missions of the university. Technology Services provides scalable, secure, and innovative technology solutions to all VCU units.

Duties & Responsibilities:

This position maintains Linux and UNIX operating systems, applications, and related products, with a focus on high performance computing (HPC) and other research needs. Tasks include: Supporting the day-to-day operations of HPC clusters and the researchers who use them; Supporting Linux desktops, laptops, servers, and VMs and their users; Installing, configuring, and updating operating systems and other software to meet operational and security requirements; Managing users and files, including account creation, file permissions modifications, and data backup and restoration; Troubleshooting desktop, laptop, and server hardware, software, and networking issues; Managing support requests through a centralized ticketing system; Consulting directly with researchers to diagnose and resolve technical issues impacting their workflows; Requesting support, changes, exceptions, etc. from other internal departments; Reporting issues to vendor technical support and working with them to resolve those issues; Managing orders and RMAs and handling shipments; Providing after-hours support as necessary during emergency situations. 

Minimum Qualifications

• A bachelor's degree in computer science or information systems, including coursework in operating systems and systems administration, or equivalent experience (at least one year of managing Linux systems preferred)

• Demonstrated knowledge of Linux and UNIX operating systems, applications, and networking, and the ability to diagnose and resolve problems in these areas

• Experience with macOS and Windows systems, especially using and troubleshooting internal and external hardware and connecting systems to Linux servers, clusters, and other research systems

• Demonstrated technical proficiency in one or more computer languages such as Bash, Python, AWK, C, C++, Fortran, Java, JavaScript, Lua, Perl, R, Ruby, and SQL

• Ability to lift and transport heavy (50+ lb) equipment and work carefully with delicate pieces

• Strong written and verbal communication skills

• Ability to complete tasks independently and autonomously, and with effective priority management

• Ability to think critically and creatively to solve problems and develop novel solutions

• Ability to collaborate in team settings

• Demonstrated ability to work in and foster an environment of respect, professionalism, and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• Experience supporting academic, scientific, and research computing environments

• Experience managing enterprise Linux systems

• Experience with Btrfs, Lustre, LVM, XFS, ZFS, and other file systems and technologies used for high performance, desktop, and server storage

• Experience with LUKS, systemd-cryptenroll, and TPM-based disk encryption mechanisms

• Experience with InfiniBand or other high performance networking technologies

• Experience with OpenVox/Puppet for configuration management

• Experience with QEMU/KVM/libvirt, Docker, and other virtualization technologies

• Experience developing, testing, and maintaining code using Git and other standard tools

• Experience provisioning and managing basic web and database servers

• Experience with rackmount equipment and knowledge of data center infrastructure

Salary Range: $75,000-$96,000

Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Exempt

Hours per Week: 40

Restricted Position: No

ORP Eligible: No

Flexible Work Arrangement: 100% on campus, but opportunity to work remote at a future date

University Job Title: 24242N - IT Systems Analyst 2

Contact Information:
Contact Name: Mary Teller
Contact Email: mkteller@vcu.edu