Job Purpose:

The position develops and maintains strong professional relationships and works collaboratively with a variety of internal and external stakeholders. Performs a wide range of complex administrative and budgetary duties in support of the English, Sociology & Criminology and Women, Gender & Sexuality Studies department members. Will provide direction and support to other administrative support staff and student employees.

Essential Functions:

• 40% - Administrative Support
  • Performs a wide range of complex administrative duties requiring independent judgment and initiative on assignments that are sensitive in nature.
  • Perform complex word processing tasks such as merging and sorting, integrating text and graphics, and helping to generate direct mailings, forms, flyers, posters, and other documents.
  • Input course data in Banner, create spreadsheet with courses, run error reports, and make corrections when necessary.
  • Maintain up-to-date databases and email distribution lists for departments.
  • Keep the department websites up to date in collaboration with the Arts & Sciences Web Specialist and assist Chairs in maintaining social media accounts.
  • Manages correspondence for department operations.
  • Maintains professional and accurate physical and digital records including confidential reports and information.
  • Submits and monitors work orders for offices and department members Maintaining and ordering supplies for the offices and equipment.
  • Plan, advertise, set-up, monitor, and tear-down of departmental events and meetings.
  • Scheduling of appointments, calendars, meetings, travel and other events, including the procurement of logistical needs and posting on social media accounts.
• 30% - Budgetary Support
  • Prepare, audit, and process requisitions, expense reports, invoices, contracts and credit card statements.
  • Monitor, reconcile, and generate reports on department budgets including all restricted funds.
  • Uses spreadsheet and database software to create and maintain various budget and personnel records for each department.
  • Assist faculty with travel requests and expense reconciliations.
  • Monitor student employee hours/earnings to ensure compliance. 
• 20% - Customer Service
  • Welcome and greet all visitors with pleasant and professional demeanor.
  • Respond and proactively assist with inquires on a multi-phone line system and email communication in a timely manner.
  • Proactively works to facilitate communication between visitors and employees.
  • Resolves complex and escalated issues.
  • Oversees and assigns work and special projects to student employees.

• Additional Duties as Assigned by the Department

Educational Requirement:

Bachelor's Degree or Equivalent Experience

Years of Related Experience Requirement:

1 year

In lieu of the educational qualifications, candidates may qualify with equivalent professional experience at a ratio of one year of experience for each year of required education. 

Skills & Abilities:

Proficient in Microsoft Office, Excel, and Word.
Proficient in English written and verbal communication skills.
Excellent organizational skills.
Demonstrated time management, punctuality, and priority setting skills.
Strong attention to detail and accuracy.
Ability to maintain confidentiality.
Strong customer service skills.
Ability and disposition to learn new computer programs as they emerge.
Maintain composure in fast paced work environment.
Demonstrated ability to manage competing priorities with frequent interruptions.

Preferred Qualifications:

Experience in higher education.

Experience with social media platforms.

Experience with Banner, Concur and/or EMS.

Physical & On-Campus Requirements:

In-Office Presence - Ability to work on-site in typical office setting and participate in in-person meetings with colleagues: 5 days/week

Standing/Sitting - Ability to remain in a stationary position for a prolonged period: Often (50%-75% of time)

Walking - Ability to move about on foot to accomplish tasks: Rarely (1%-49% of time)

Lifting/Carrying - Ability to move or transport objects up to a specified weight (e.g., 50 pounds): Rarely (1%-49% of time)

Attention to Detail - Ability to focus on detailed tasks for extended periods: Daily (>75% of time)

Problem-Solving - Ability to identify and resolve issues effectively: Daily (>75% of time)