Campus

OSU-Stillwater

Contact Name & Email

Brittany Barten , brittany.barten@okstate.edu

Work Schedule

Monday through Friday, 8:00am-5:00pm with occasional evenings and weekends.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$47,000 - $67,000

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

About this Position

The CRM Coordinator will help lead Oklahoma State University's Admissions Data Management team to accomplish the recruitment goals of the institution. The CRM coordinator utilizes skills in project management to assist with the overall implementation and administration of the Admissions Slate CRM and specific departmental and division data management and analysis needs. The coordinator supervises full-time staff on the Admissions Data Management team in conjunction with the Assistant Director. This position provides software development and support in a multi-platform environment to enhance the enrollment management operations for Undergraduate Admissions and other campus units. The CRM Coordinator assists with the daily operations of the Slate CRM including system maintenance, query development, process automation, data integrity, system security, integration with other campus systems, staff training, and the development of new Slate features. This individual collaborates with communications staff to ensure accurate and appropriate sequencing of print, email, and text communication to prospective OSU students. This position also works to initiate, build, and maintain relationships with campus stakeholders who utilize the CRM and Admissions data reporting and analysis. The individual should be highly organized and have the ability to manage multiple projects at the same time. Additionally, this individual must be adept at working with individuals at various roles and leadership levels, collecting feedback and improving communications based on information received. The individual should demonstrate self-direction, creativity and strategic thinking in finding new opportunities to serve prospective students and their families as well as various other stakeholders at Oklahoma State University.

Required Qualifications

• Bachelor's (degree must be conferred on or before agreed upon start date)
• Two years experience with data analysis, database management, software systems, communication platforms, project management and reports.

Required Experience:

Experience utilizing software applications to support the planning, development, and coordination of university efforts to support and retain students. Working knowledge of data management concepts including relational databases, data security, data governance and system maintenance. Project management experience required. Excellent communication skills and demonstrated ability to represent the office on data driven issues with campus partners. Ability to manage multiple competing priorities at one time; assist with the planning, installation and operation, and effective utilization of all information systems related to data analysis and reporting. Demonstrated ability to work as a team member, adaptable and proactive in problem identification and resolution, critical thinking and acceptance of improved technology and data collection, measurement and presentation in a fast-paced environment.

Preferred Qualifications

• Master's

• Four years experience with data analysis, database management, software systems, communication platforms, project management, and reports; Demonstrated experience supervising full-time staff in a dynamic environment.