Title: STUDENT: Call Center Operator, KTIS & Faith Media
VP Area: Media
Department: KTIS
Position Compensation: $12.48/hour
Location: Main Campus

Who We Are:
Northwestern is a faith-driven community, UNWavering in our Christ-centered principles and identity as those who profess faith in Jesus. Rooted in the unshakable foundation of God’s Word and our calling to impact His world, our mission and vision flow from these core values, expressed through Christ-centered higher education at the University of Northwestern – St. Paul and through gospel outreach and faithfulness with Northwestern Media.

Position Summary:
This position is for both KTIS and Faith Radio call centers for our fundraisers which happen 6 times per school year- 2 weeks in the Fall, 2 weeks in the Winter and 2 weeks in the Spring. We are looking for students who can answer incoming phone calls during our fundraiser event; simply greet the caller and enter their information into our computer system with great attention to detail. We provide free snacks and meals if working over a mealtime. Students are welcome to work on school assignments during slower periods. This position allows for flexibility as students choose their own hours.

Key Responsibilities:

• Answer incoming calls, enthusiastically greeting callers
• Accurately and efficiently enter caller and donation information into computer system
• Keep all caller and donor information confidential
• Perform other duties as requested or assigned.

Because our community is a significant part of our mission and the development of our students and listeners, all employees serve as ministers of the gospel of Jesus Christ by actively partnering with the University to disciple students as they grow intellectually and spiritually, and with Northwestern Media to lead people to Christ and nurture believers to maturity in their faith.

Qualifications:

• Must be detail-oriented, organized and self-disciplined
• Able to interact with a variety of individuals in a professional, tactful and courteous manner
• Have strong phone and customer service skills
• Must have proficient computer skills
• Able to work independently and take initiative
• Maintain a growing, personal relationship with Jesus Christ, reflect His character in all interactions, and faithfully uphold and embrace Northwestern’s mission, Doctrinal Statement and Declaration of Christian Community

Key Skills:

• Independent & Teamwork: Capable of working both independently and collaboratively, with minimal supervision.
• Confidentiality: Maintains discretion and handles sensitive information appropriately.
• Organizational Skills: Strong time management and problem-solving abilities; able to prioritize and meet deadlines with attention to detail.
• Technical Proficiency: Intermediate to advanced computer skills, including Microsoft Office and related software.
• Written & Verbal Communication: Strong writing, editing, proofreading, and verbal communication skills. 
• Punctuality & Initiative: Prompt, self-motivated, and able to thrive in a fast-paced, evolving environment with shifting responsibilities.
• Flexibility: Willingness to work occasional evenings as needed.
• Background Check: Must pass background check as a condition of employment.

Work Environment:
The work environment involves working for a suburban, Christian university or Christian owned and operated radio station alongside those with a demonstrated commitment and personal relationship with Jesus Christ, a commitment to the mission and values of Northwestern, and an agreement to abide by all Northwestern policies.

WORKING CONDITIONS & DEMANDS

The following working conditions reflect the typical demands associated with this position and are subject to reasonable accommodation as required by law:

• Visual and auditory acuity sufficient to safely and effectively perform job duties in a typical office setting. 
• Clear and professional verbal communication for instruction, collaboration, and customer service. 
• Manual dexterity and motor coordination for typing, writing, and using equipment/tools. 
• Physical mobility to sit, stand, walk, and occasionally bend, reach, or lift as required. 
• Cognitive abilities such as focus, memory, reasoning, problem-solving, and adaptability. 
• Professional appearance and hygiene appropriate to the role. 
• Ability to read, write, and understand instructions and technical information