Assessing Specialist

• 12-Month Contract
• Melbourne Location 

Assessing Specialist

Ready to kickstart your career? You will be responsible for supporting our National Home Claims Assessing team to deliver a Best in Class Claims experience for our internal claims team, business partners and customers. This role will suit a team member with Trade, Assessing and Leader experience where you have provided coaching, technical support, facilitation and have a strong background in Claims. You will be a team player who can work autonomously and plan their workloads with minimal direction, as well as working in a team environment supporting your peers where required to achieve team goals.

Here's what you’ll do:

• Contribute to continuous development and uplift of capabilities across Assessing and Supply Chain
• Deliver professional and brilliant service when interacting with internal and external Assessors, Building Coordinators, Supply Chain, and other stakeholders in line with Suncorp’s excellence standards and principles
• Provide relevant technical advice that balances customer needs with business outcomes
• Develop plans and materials to deliver tailored workshops, coaching and training programs that drive consistency, best in class and a brilliant customer experience
• Provide technical and operational business support where required on projects as an Assessing SME, including feedback on proposed technical changes, PDS changes and process change
• Support Onboarding and facilitating induction training, including high support for new recruits
• Regularly review and communicate business practices ensuring national consistency, governance and process standards are met
• Proactive risk management and compliance with industry standards

Here's what you’ll bring:

• Claims insurance experience and/or Claims Assessing experience
• Experience within the Building trade (desired)
• Strong ability to interpret policies and to determine the correct policy response
• Capability to use different technology/systems
• Highly developed organisational and time management skills
• Proven performer in customer service roles
• Skilled in analysis, problem solving, decision making and negotiation skills
• Strong coaching and mentoring skills
• Established stakeholder and relationship management

What we can offer you:

• Company Car
• Hybrid work location – WFH, On Road and Office (CBD location)
• Supportive Team: Join a collaborative team that drives us forward, with colleagues and Leaders who will support you along the way.
• Attractive Discounts: Unlock substantial savings on retail, banking, and insurance products across our brands (including Suncorp, AAMI, Shannons, Apia and GIO).
• Community Impact: Make a difference through donation matching and volunteer leave.
• Prioritise Well-being: Benefit from our comprehensive employee assistance program and dedicated employee council.

Check out our full list of benefits on our Employee Benefits page. Your brighter future starts here.

About Us:

Join the Suncorp Group family, where innovation meets excellence. We're not just a team; we're a driving force in insurance and beyond. Named Large General Insurance Company of the Year, we're all about simplicity, peace of mind, community support and a great team orientated working environment. Your career's acceleration is fuelled by our customer-obsession and unwavering support at every turn.