Digital Product Owner, CTP

• 11-month secondment
• Location Sydney, Melbourne, or Brisbane

About the role:

Overall, the Digital Product Owner role has primary digital product ownership of our 4 x CTP sales funnels.

This role is accountable for identifying and overseeing the regulatory compliance, enhancement, asset maintenance, and performance/effectiveness of the business-critical digital assets (e.g. customer experience optimisation, new business sales in line with targets, regulatory requirements, product initiatives), enabling an exceptional customer experience within the Insurance business.

Key Accountabilities:

Performance and Delivery

• Lead planning of initiatives and their delivery into production and ensuring continuous optimisation of the digital customer experience, the role will drive better business and customer outcomes.
• Deliver regulatory compliance initiatives within the CTP sales funnels.
• Develop and deliver the CTP digital experience program of work and roadmap to meet targets.
• Support other sales funnels and assets within the Commercial and Personal Injury Digital team as required.
• Accountable for ensuring successful delivery and implementation of solutions including appropriate acceptance criteria, testing practices (UAT/PVT) and release day activities.
• Maximising the value of the work delivered by the squad, ensuring the squad is enabled and empowered to design and deliver effective, high-value solutions.
• Gather, analyse and refine requirements and acceptance criteria in collaboration with stakeholders, squad and border project team.
• Represent the business in technology, enhancement and defect prioritisation, and acts as a key contact point for relevant system incidents.
• Understand constraints and dependencies and work proactively in collaboration with business stakeholders, Digital Customer leadership team and other POs.
• Maintain appropriate oversight of a portfolio of initiatives and provide regular status updates to stakeholders as required, including producing and showcase features to support deliverables

Relationship/Stakeholder Management

• Act as the primary liaison between stakeholders, customers and squad to ensure alignment and transparency throughout the delivery/digital lifecycle
• Collaborate with Digital Customer leadership and other Product owners to understand value opportunities and alignment across the Tribe, maximising efficiency and value
• Collaborate and build strong relationships with customers to match the right solution to each customer’s needs – placing the customer at the heart of decisions.

Risk & Compliance

• Proactively consider, identify and manage risks, issues and blockers. Actively demonstrate and promote strong risk maturity and awareness.
• Demonstrate an understanding of risk frameworks and promote visibility of potential operational/technical risks.
• Support the management of risk principles, systems and development of governance frameworks to implement remedy actions and improvements as well as monitor outcomes

Key Stakeholder Relationships:

Internal

• CTP Portfolio, Performance and Operational Teams
• Digital Customer Tribe
• Digital Website, Digital Experience (UX, DTO, Analytics)
• PMMB Tribe
• Insurance Technology and relevant technology teams
• Risk and Compliance Team (1L/2L)
• Other functions as required (e.g. Commercial Platforms, Claims, Procurement, Finance, Insights and Reporting)

External

• Relevant technology partners
• Relevant Financial Services Industries and Associations.

About You:

• Relevant tertiary qualification (Desired)
• Product Owner Certification (Desired)
• Minimum 2 years in insurance and/or financial services experience
• Minimum 2 years’ experience in the Digital Domain (Design/UX, Conversion, and digital best practices)
• Minimum 2 years’ experience in Customer experience management
• Minimum 2 years’ experience working with Technology delivery teams, technology asset management, API’s
• Minimum 2-year project delivery experience

Key Capabilities/Technical Competencies:

• Business acumen – advanced commercial acumen with strong knowledge and understanding of key business drivers.
• Technical knowledge – mature technical literacy and understanding of Motor digital products and assets, comfortable with articulating, managing and developing technology solutions to support business processes.
• Strategic planning / Digital Portfolio planning – advanced strategic planning skills with the ability to translate business performance goals into strategic plans
• Data literacy – strong data literacy with the ability to articulate and understand data sources and constructs, analytical methods and techniques.
• Analytical and critical thinking - advanced critical thinking with the ability to analyse information, identify key issues and develop in-depth actionable insights to drive performance improvement.
• Communication - strong communicator with the ability to tailor communication to the audience to articulate complexity.
• Time management – autonomous prioritisation of work and ability to manage business activities to achieve individual and team goals within specified timeframes.
• Stakeholder engagement and Collaboration – ability to build constructive partnerships and working relationships with key internal and external stakeholders.
• Negotiation and influencing – ability to negotiate and influence stakeholders including senior leadership to achieve business objectives.
• Adaptability – adaptable and responsive to a fast-paced operating environment within a continuously changing landscape.