We’re looking for a people-focused Claims Advisor to join our Adelaide-based team.

In this role, you’ll support individuals during a difficult time – managing personal injury claims with empathy, professionalism, and attention to detail.

You’ll work closely with customers and stakeholders to ensure each claim progresses smoothly, with a real focus on quality service over volume.

What you’ll do

• Provide exceptional, empathetic service to customers during what can be a challenging and emotional time.
• Proactively engage with claimants, often over the phone, to guide them through the claims process with clarity, care, and professionalism.
• Manage personal injury claims from lodgement through to resolution, ensuring compliance with legislative and procedural guidelines.
• Collaborate with Injury Management Advisors, Technical Advisors, and internal teams like Fraud and Recoveries to develop effective claim strategies.
• Review medical, financial, and investigative reports to assess claim progress and costs.
• Maintain accurate, proactive file management to meet timeframes and organisational standards.
• Use delegated authority to make timely decisions aligned with claim outcomes.
• Identify opportunities to improve claims processes and participate in continuous professional development.
• Support and contribute to a positive team environment through knowledge sharing and active participation.

What you’ll bring

• A strong customer focus with the ability to support people through challenging situations
• Clear and professional communication skills both written and verbal
• Claims or insurance experience is beneficial but not essential - we also value experience in customer-focussed or office-based roles
• Strong time management and organisational skills
• Attention to detail to interpret reports and documentation
• A collaborative, team oriented approach
• Willingness to learn and build knowledge in personal injury and insurance legislation
• Adaptability and proactive attitude in a fast-paced environment

Hours & Location

This is a permanent full-time role based in Adelaide. You’ll work from our office full-time during training, with the option to move to hybrid (2 days in office) after the first couple of months. Core hours are 8:30am–5:00pm.

What we can offer you

At AAMI, we offer benefits that support, empower, and reward our people. Some of our perks include:

• Competitive salary + performance-based incentives
• Hybrid working model – mix of work from home and office
• Work technology – you will be provided with a laptop
• Exclusive employee discounts – at 400+ Australian retailers including Myer, David Jones, Coles and Woolworths, plus discounts on Suncorp products
• Ongoing learning – including study support and professional development opportunities
• Wellbeing support – from discounted health insurance and gym memberships to paid wellness programs
• Paid parental leave – up to 20 weeks for primary carers

Note: Specific benefits may vary depending on role, level, and location. For more on our employee benefits, Click Here.

Chase the Sun – Apply Now!

At AAMI we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact Jenna.Halfpenny@suncorp.com.au for a confidential conversation.