Join our Policy Operations team as a Monetary Support Officer in Brisbane on a 12-month secondment.

This role collaborates with Insurance to provide efficient and timely activities that support policy and payment reconciliation including debt management for unpaid premiums, receipting and policy balancing processes.

The team work closely with Underwriting, Distribution and Portfolio teams as well as internally with Policy Operations to ensure seamless and timely processing whilst keeping overdue debt to a minimum.

What you’ll do

• Support business partners in undertaking daily workloads as applicable, ensuring compliance with financial control and accounting procedures, and ensuring performance targets and standards are met and enquiries are answered within designated Service Level Agreements (SLA).
• Manage inbound and outbound calls to customers
• Support business partners in managing exceptions and non-standard issues through follow and use of the feedback register.
• Policy & bank account management is performed accurately and within SLA’s.
• Accurate analysis and allocation of processes to policy maintenance for reconciliation.
• Process/ Authorise transfer/cash journals and disbursements as required.
• Review and manage workflow tasks orientated mechanisms.
• Undertake review and audit tasks as directed.

What you’ll bring

• Certificate or qualification in administration, business, accounting or finance would be well regarded
• Analytical thinking
• Excellent planning and organising ability
• Ability to build rapport and maintain relationships
• Strong customer service skills both verbally and written
• Ability to be assertive while maintaining customer service ethics
• Ability to work in a high pressure environment
• Great team player

If this is the challenge you have been looking for, please apply today. For more information, please reach out to Lisa.Scanlon@suncorp.com.au