Closing date: EOD Tuesday, 6th May 2025 

Job Description:  Senior Workforce Lead - Operational Workforce Enablement - PD.pdf

Are you a data-driven workforce planning expert? As our Senior Workforce Lead, you’ll play a critical role in optimising workforce capacity, improving efficiency and ensuring we have the right people in the right roles at the right time to meet our customer’s needs.

Using data driven insights, you’ll analyse workforce trends, develop capacity plans, and provide strategic recommendations to optimise staffing and productivity while managing costs. You’ll work closely with senior leaders across the business, challenging traditional ways of working and driving continuous improvement. Your expertise in forecasting, workforce modelling, and analytics will help shape smarter, more efficient workforce strategies. Partnering with key stakeholders, you’ll align workforce plans with business objectives to ensure long-term success.

If you thrive in a fast-paced environment, enjoy problem-solving, and have a keen eye for data, this is your opportunity to make a real impact. Join us in shaping the future of workforce enablement and delivering an exceptional employee and customer experience.

To succeed in this role, we’d love you to have:

• Expertise in workforce forecasting, capacity planning and workforce modelling.
• Strong analytical skills and advanced Excel and BI capabilities.
• The ability to translate complex workforce data into clear insights for senior stakeholders.
• A track record of driving efficiency improvements in large complex workforce environments. (Banking, Insurance or Contact Centre Operations preferred)
• Proven experience working within organisations undergoing change and transformation, with the ability to navigate evolving business landscapes and drive operational improvements.
• Ability to challenge existing processes and ways of thinking to optimise staffing levels, enhance productivity whilst reducing costs.
• Demonstrate exceptional resilience, adaptability and efficiency in fast-paced environments.

We offer flexible work options that put our people first and a hybrid model of minimum 60% on site attendance (as of July 1^st) in a local Head Office p/week

This role is a Permanent, Full-time opportunity, based at any of our head office locations

Our perks and benefits:

You’ll also get access to a great range of benefits, including:

• • Hybrid work? Flexible hours? A compressed work week? Our flexible work options are designed to suit your life.
  • Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us! Great benefits, work life balance and flexibility.

• Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that!
• We offer flexible work options that put our people first. You will work a hybrid model, with 60% on site, at one of Head Office locations.
• We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

Please contact the Recruiter for this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process, or if you would like to discuss the position further.   

Recruiter Name:   Natalie Cornell – Senior Talent Acquisition Advisor
Recruiter Email:   Natalie.Cornell@bendigoadelaide.com.au

For more information, check out the Application Process for Internal Candidates page.