About the opportunity

Join our Access & Payment Systems Team to provide support and find solutions for Cards and ATM related issues. This is an exciting role as you will get the opportunity to work closely with staff across the bank, build strong internal relationships, have involvement in both operational and project work all whilst working in a supportive team who will value your input and experience.

In this role you’ll get to…

• Provide specialist support services supporting escalations for Bank’s cardholders, branch network and other head office departments.  
• Provide second level phone and email support for internal and external customers.
• Develop a working understanding of how card payments and related features are enabled for our customers
• Complete a range of operational tasks related to cards and ATM services.
• Ensuring we deliver high-quality customer service.

What you’ll bring to the role

To be successful in the role you will have:

• Ideally you’ll have a background in customer service or in a support role with the understanding of providing excellent customer service.
• Passionate about building effective relationships in your team, the wider community at the bank via face to face channels as well as phone, email and virtually.
• Flexible and ability to adapt to change. With the ability to quickly grasp new concepts. You’ll have an eagerness to learn & continually improve.
• Demonstrated time management skills and attention to detail.
• Ability to work collaboratively as part of a team as well as individually.
• Reconciliation, administrative and processing skills.

We offer flexible work options that put our people first, and a hybrid model of a minimum of 40% of your week in the office, increasing to 60% in July 2025.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

If this sounds like an opportunity for you check out the attached Position Description and apply.  CARDAN~1.DOC

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

Please contact the Hiring Leader Henry Anderton - Manager Card & Digital Payments Systems or Kate Weston – Senior Talent Acquisition Advisor for a confidential discussion if there are any concerns meeting this requirement during the application process, or if you would like to discuss the position further. 

For more information, check out the Application Process for Internal Candidates page. 

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay apply now!