Closing date: 27 May

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

It starts here. With Bendigo Bank… and you.

Join our dedicated Customer Fraud & Scam Protection team which delivers leading financial crime operational services to the Bendigo and Adelaide Bank Group protecting the bank, our customers and the communities we serve.

 As a Customer Fraud Protection Investigator, you’ll make an impact by:

• Being part of the Alerts team, where you will investigate customer-direct and alert-driven fraud and scam activities.
• Investigating Financial Crime activities generated by detection systems and / or notification reports and collecting, analysing and compiling evidence as required

There are multiple casual roles, which can be based in our Bendigo or Melbourne corporate offices.  We offer flexible work options that put our people first, and a hybrid model of minimum two days per week.

Position description:  Customer Fraud Scam Protection Investigator PD.pdf

The detail

This is 24/7 team with various shifts.  There is leave loading (additional rates) for evening, night and weekend shifts. 

There is no set roster and will ideally suit staff who are available and have flexibility.

Day: 8:30am – 5:00pm

Evening: 4:30pm – 1:00am

Night: 12:30am – 9:00am

What you’ll bring to the role

To succeed in this role, we’d love you to have:

• Minimum 2+ years' experience in a similar Financial Crime Risk role within Banking & Financial organisation - ideally Fraud & Scam Investigator.
• Strong analytical skills and the ability to disseminate complex information and make informed and quick decisions.
• Sound knowledge of banking systems, products, services and procedures
• Exceptional attention to detail
• Customer service experience, ideally over the phone, and with a diverse spectrum of people
• Well-developed written and oral communication skills and the ability to maintain a high level of confidentiality and discretion.
• Strengths in working independently, managing ambiguity and varied workloads and priorities.
• Strong work ethic, demonstrated through teamwork, taking ownership and commitment to outstanding customer experience

Qualifications highly advantageous:

• Bachelor, Diploma or Certification in Investigations/Cyber/Criminology (relevant field)
• AML/ACAMS/CAMS certification

Internal Applications

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

For a confidential discussion about what this opportunity can mean for you, please contact Ashley Mason, Talent Acquisition Advisor.

For more information, check out the Application Process for Internal Candidates page.  

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

Still in two minds?  

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

We’re making better, bigger. And we’ll get there with you.

Now’s the time to set your sights even higher – on the future you and the future career you deserve.

Due to high volumes we may close that advertising early, so don’t wait.