Group Financial Crime Risk helps to protect the Bank, our customers and the communities we serve from the impacts of financial crime. An integrated department in Group Risk, the function helps to design, oversee, deliver and champion the activities that occur across the Bank to manage the risk of financial crime.

Referred to internally as a Card Protection Analyst, you will be responsible for the performance of a range of key support activities. This covers the completion of card fraud investigations, card fraud monitoring, the development of fraud prevention and detection initiatives and the management of card fraud reporting.

The purpose of the role is to Monitor and Action fraud alerts and cards at risk to lower losses etc. You’ll also:

• Collaborate across teams within Financial Crime Risk to educate, prevent and investigate Financial Crime.
• Dealing directly with customers via both inbound and outbound calls and provide specialist support to our branch network.
• Support the Analytics team of Card Fraud in the development of fraud prevention and detection initiatives and the management of reporting.
  
  

Key responsibilities:

• Document, maintain and govern the AML/CTF & Sanctions Operations Quality Assurance Framework
• Perform quality control on alert investigations completed by AML Investigators which includes updating the quality control scorecard and communicating results to the investigator
• Analyse quality control scores with the aim of identifying trends and opportunities
• Produce monthly QC governance pack and present to QC committee
• Provide insights and calibration back to Ops managers to improve process 
• Assist leaders with regular FCR training activities including creation of curriculum and review of training requirements
  
  

This is a permanent part-time position to cover the morning shift of 12.30am to 9am, 3-4 days per week, including weekend work where generous penalties apply. Bendigo, Melbourne or Sydney are the preferred locations.

We prioritise our people with a hybrid model based out of our Head Office/Regional Office locations.

What you’ll bring to the role:

• Demonstrated experience in an Investigative / Fraud / Scams discipline within the banking & finance industry
• Knowledge of Card Fraud detection and investigation including experience with Fraud detection processes and systems
• Proactive, positive attitude and someone who maintains composure under pressure
• Excellent oral and written communication skills
• Ability to apply own experience and judgment to make sound decisions and recommendations and an awareness and ability to exercise discretion and integrity.
• Attention to detail
• Previous experience in a customer service focused role

We’re making better, bigger. And we’ll get there with you.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

We are committed to responding to all candidates. Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!

A position description is enclosed for this role  Card Protection Analyst - PD.docx

Internal Applications

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

For a confidential discussion about what this opportunity can mean for you, please contact Ashley Mason, Talent Acquisition Advisor.

For more information, check out the Application Process for Internal Candidates page.

Applications close COB Friday, 11 July 2025