Closing date: COB Monday, 9^th June 2025

Position Description:  Manager Process Improvement JD 1.docx

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

Are you excited to lead transformative change and be at the forefront of operational excellence?

It starts here. With Bendigo Bank… and you.

As the Manager Process Improvement, you’ll be at the heart of delivering enterprise-wide savings and transforming how we work. You’ll lead and empower a high-performing team of improvement specialists to unlock efficiencies, embrace automation, and challenge the status quo across the business.

This role is more than just process improvement — it’s about influencing and collaborating with senior leaders, shaping our future transformation agenda, and driving impactful change that makes a real difference.

Key responsibilities:

• Leading and mentoring a dynamic team to deliver cost saving initiatives, leveraging automation and the latest process technologies.
• Collaborating with senior leaders to align process improvements with our organisational strategy and productivity goals.
• Bringing robust reporting and insights to keep our executive teams and stakeholders informed and engaged.
• Building capability, coaching, and developing your Process improvement team to reach their full potential.
• Fostering innovation by identifying and championing opportunities to improve how we work, every day.

To succeed in this role, we’d love you to have:

• A passionate leader with deep expertise in process improvement (Lean Six Sigma Black Belt or equivalent) and ideally within a contact centre environment.
• Proven experience driving transformation and leading high-performing teams.
• Outstanding communication, negotiation, and influencing skills.
• A strategic thinker who thrives in a fast-paced environment, with a proven track record of delivering results.
• A risk conscious mindset within proven knowledge and experience reducing risk within a contact centre environment.

We offer flexible work options that put our people first and a hybrid model of minimum 60% on site attendance (3 days a week). 

This role is a Full-time, 12 Month Contract based at any of our head office locations (see locations here)

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

Please contact the manager for this vacancy for a confidential discussion if you would like to discuss the position further.   

Manager Name:   Christina Park - Senior Manager Operations 
Manager Email:   Christina.Park@bendigoadelaide.com.au 

For more information, check out the Application Process for Internal Candidates page.