We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen

It starts here. With Bendigo Bank… and you.

In Retail Banking our customers are at the forefront of everything we do, where the Retail Sales Enablement team exists to support the Retail Banking network to:

1. Embed a successful sales culture aligned to the Retail Operating Rhythm
2. Deliver & coach to the tools and education required to hold quality conversations with our customers.
3. Successfully implement and execute customer engagement activities.
4. Leverage our Customer Experience Principles and Value Proposition
5. Lead the adoption of our internal CRM for the purpose of managing customer experience.
6. Support network leaders to advocate, lead, and influence behaviour change.

The Retail Banking Coordinator plays a key role in supporting the National Manager, Sales Enablement and their Senior Leadership team to support the Sales Enablement team and broader Retail Branch Network to ensure we meet the needs of our customers. You will also be coordinating projects on behalf of Sales Enablement at a National level.

We are seeking someone with the maturity and judgement to listen to what people are saying but also have the ability to read between the lines to provide proactive support. You’ll also need to have an eye for detail, strong organisation skills, high level of discretion and the ability to manage multiple tasks and projects at any one time.

Reporting to the National Manager, Sales Enablement the Retail Banking Coordinator will:

• Have the ability to work in the strictest levels of confidentiality and trust
• Scheduling and Calendar management to optimise time and productivity
• Monitor mailboxes, draft responses and respond on behalf of the National Manager, Sales Enablement
• Prepare, draft, proofread and execute accurate business correspondence using excellent communication skills
• Coordinate and compile timely collection and dispatch of reports
• Organise travel and accommodation
• Plan, coordinate and deliver virtual and face to face events to support the Sales Enablement Leadership team
• Efficiently manage projects on behalf of the National Manager, Sales Enablement, working closely with internal and external stakeholders to ensure successful delivering of divisional projects

This is a Permanent position working Full time hours. We offer flexible work options that put our people first, and a hybrid model with a minimum requirement of 60% of your time per week in a local Head office or Regional office.

What you’ll bring to the role

To succeed in this role, we’d love you to have:

• Previous administrative experience at a senior level is desirable
• Advanced understanding of all Microsoft products, plus PowerBI and relevant dashboards for reporting purposes
• Highly developed written and interpersonal communication skills
• Calm and flexible approach to working in a busy environment
• Demonstrate initiative and have a proactive approach
• Ability to work independently with little or no supervision
• Highly developed time management skills, constant attention to detail with the ability to prioritise work, meet deadlines and multi task
• Ability to communicate and negotiate effectively with internal divisions of the Bank, as well as key external relationships of the Bank

Still in two minds? 

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Applications close: Sunday, 29th June 2025
Position Description:  Position Description - Retail Banking Co-ordinator_Sales Enablement.docx

We are committed to responding to all candidates, regardless of the outcome of your application.

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

Please contact the Manager of this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process, or if you would like to discuss the position further.   

Manager Name: Melina Wornes - National Manager, Sales Enablement
Manager Email: Melina.Wornes@bendigoadelaide.com.au 

Talent Acquisition Name: Narelle Kinsman - Talent Acquisition Manager 
Talent Acquisition Email: narelle.kinsman@bendigoadelaide.com.au