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Position Description:  Team Manager Virtual Home Lending .pdf

In Retail Banking our customers are at the forefront of everything do, and with the recent launch of our Virtual Banking team, we have created dedicated banking teams which have transformed the way we engage with customers through digital and phone across both Retail and Third-Party Banking. It is responsible for ensuring compliance, ongoing health and proactive growth of customers.

The Virtual Home Lending team deliver high volume, needs-based lending solutions. This team is pivotal in ensuring efficiency, accuracy, and compliance while fostering a collaborative and high-performing team culture.

Reporting to the Senior Manager Virtual Banking and leading Retail Banking’s Virtual Home Lending team; digital at its core, this is the fastest growing of our Branches.

• You will drive needs-based sales and lending fulfilment for customers and across a range of channels including inbound and outbound phone, email, messaging, and future service technologies as they arise.
• You will enable sales strategy in a customer facing virtual team - with the goal of lending growth, meeting our customers financial service needs, expanding customer product holdings, and delivering exceptional service in each interaction.
• You will drive collaboration and putting the customer first across people, process, sales, credit, stakeholder management and compliance.

This is a Permanent, Full-time opportunity for total hours of 76 per fortnight. We prioritise our people with a hybrid model that currently includes 3 days per week in a local Head Office or Regional Office.

The Retail Virtual Banking opening hours are Monday – Friday, 0900 – 1830 (AEST) and Saturday, 0900 – 1700 (AEST). You will work standard hours Monday to Friday, total 38 hours per week.

What you’ll bring to the role

To succeed in this role, we’d love you to have:

• Experience leading teams delivering phone based or digital customers with frontline customers
• Experience leading teams in a Virtual and/or Retail Branch setting
• Proven sales skills in the finance industry (or relevant)
• Understanding and ability to foster a culture of high performance
• Ability to attract, coach, develop and retain talented individuals, creating a sales culture that enables your team to realise their highest potential
• Have a strong understanding of the Retail Ways of Working framework and proven record of successfully implementing and utilising the Retail Operating Rhythm in your leadership strategies is advantageous
• Formal qualification in Business, Finance, or related disciplines, or equivalent experience

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

Please contact the Manager of this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process, or if you would like to discuss the position further.

Manager Name: Caitlin Cooper – Regional Manager Retail Banking
Manager Email: Caitlin.Cooper@bendigoadelaide.com.au 

We are committed to responding to all candidates, regardless of the outcome of your application.
Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay apply now!

We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.