Join our dedicated Customer Fraud & Scam Protection team which delivers leading financial crime operational services to protect the bank, our customers and the communities we serve. 

As a Customer Fraud Protection Investigator you’ll make an impact by: 

• Being part of the Alerts team, where you will investigate customer-direct and alert-driven fraud and scam activities. 
• Investigating Financial Crime activities generated by detection systems and / or notification reports and collecting, analysing and compiling evidence as required

We have two opportunities to join the team on a permanent basis in either a full-time or part-time position and Bendigo, Melbourne or Adelaide are the preferred locations.

We prioritise our people with a hybrid model of minimum three days per week based out of our Head Office/Regional Office locations.

What you’ll bring to the role:

To succeed in this role, we’d love you to have: 

• Minimum 1+ years' experience in a similar Financial Crime Risk role within Banking & Financial organisation - ideally Fraud & Scam Investigator. 

• Experience working independently within a fast paced environment
• Strong analytical skills and the ability to disseminate complex information and make informed and quick decisions. 

• Sound knowledge of banking systems, products, services and procedures 

• Exceptional attention to detail 

• Customer service experience, ideally over the phone, and with a diverse spectrum of people 

• Well-developed written and oral communication skills and the ability to maintain a high level of confidentiality and discretion. 

• Strengths in working independently, managing ambiguity and varied workloads and priorities. 

• Strong work ethic, demonstrated through team work, taking ownership and commitment to outstanding customer experience 

Qualifications highly advantageous: 

• Bachelor, Diploma or Certification in Investigations/Cyber/Criminology (relevant field) 
• AML/ACAMS/CAMS certification 

We’re making better, bigger. And we’ll get there with you.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

We are committed to responding to all candidates. Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!

A position description is enclosed for this role  Customer Fraud & Scam Protection Investigator - PD.docx

Applications close COB Thursday, 3 July 2025