It starts here. With Bendigo Bank… and you.

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

**interviews happening next week so don't delay, please apply NOW!

About our Contact Centre

Our Contact Centre is at the forefront of our relationship with customers and plays a key role in delivering on our promise to be truly customer-connected. As our customers’ needs change, we will too; growing our technological solutions to enable people to connect with us in multiple ways in the future. We are committed to investing in our people, so our customers always receive the best possible experience.

In an increasingly ‘virtual’ world – where customers want to connect with us over the phone, through their mobile device, online, message or by email – it’s our Customer Contact Centre that brings the ‘human element’ to these transactions. In Customer Contact we aim to create service excellence for our customers. We deliver product and service solutions, sales and service that helps acquire and retain customers – and encourages them to do more with us. As a team, we support one another and lead by example. Our strong customer commitment is underpinned by our values and the expectations we have of each other.

About the role

You'll be part of a dynamic, connected, and fun environment, working with a range of customer consultants, lending specialists and team leaders. You'll answer customer calls, respond to customer emails, and web requests, and get involved with a range of customer campaigns and initiatives. The Customer Consultant is the voice of Customer Contact in both call and digital interactions with our customers. The role connects customers with products and services, making their interaction with our business easy and seamless. 

The Day-to-Day requirements of our Consultants; 

•  Respond to customer phone calls, emails and online web messaging within acceptable timeframes, delivering service excellence for each and every customer
•  Listen to and understand our customers’ needs and present solutions and identifying opportunities for growth and follow-up until enquiry is fully closed
•  Apply relevant policies and processes to complete all outstanding work
•  Make sure all fees are applied to accounts as per the bank’s fee collection policy
•  Ensure you are on time, ready and available to respond to customers

No experience with the above? Please keep on reading! At Bendigo Bank, we want you to shine!  You bring your brilliant mind and we’ll help you take your learning to the next level with our on-the-job training and internal and external development opportunities. 

The important stuff

• This position requires you to commit to a rotating roster that includes Saturdays, Sundays and evening work. If that is not suitable for your circumstance, this is not the job for you. Check out our career’s website for other opportunities!
• Successful candidates will commence employment Monday 1^st September 2025. There will be full-time training for 5 weeks to ensure you’re ready to jump on the phones and confidently assist our customers. This training is compulsory, and you must attend in person at our Adelaide office, hours are 8:30am to 4:30pm.
• This position is based out of our Adelaide Head Office, after the completion of training and probation, there will be the option to work a maximum 40% of your work week at home.

This role is permanent, full-time based at our Adelaide Head Office.

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

Please contact the Recruiter for this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process, or if you would like to discuss the position further.   

Recruiter Name:   Natalie Cornell – Senior Talent Acquisition Advisor
Recruiter Email:   natalie.cornell@bendigoadelaide.com.a

For more information, check out the Application Process for Internal Candidates page.