We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen

It starts here. With Bendigo Bank… and you.

Retail Banking has a responsibility to support our customers to improve their financial wellbeing, and in turn become Australia’s bank of choice. We do this through building and maintaining relationships and are there to help customers when they are ready to make their big financial decisions in a way that is convenient for them. We have a proven track record of supporting and contributing towards our communities to achieve big things.

The Retail Banking Coordinator plays a key role in supporting the Head of Retail Customer and the Retail Leadership team to support the Retail Network to ensure we meet the needs of our customers. You will also be coordinating projects on behalf of the Head of Retail Customer for our Retail Branch, Virtual Banking & Mobile Distribution networks within Retail Banking at a National level.

We are seeking someone with the maturity and judgement to listen to what people are saying but also have the ability to read between the lines to provide proactive support. You’ll also need to have an eye for detail, strong organisation skills, high level of discretion and the ability to manage multiple tasks and projects at any one time.

Reporting to the Head of Retail Customer the Retail Banking Coordinator will:

• Have the ability to work in the strictest levels of confidentiality and trust.
• Scheduling and Calendar management to optimise time and productivity.
• Monitor mailboxes, draft responses and respond on behalf of the Head of Retail Customer.
• Prepare, draft, proofread and execute accurate business correspondence using excellent communication skills.
• Coordinate and compile timely collection and dispatch of reports.
• Organise travel and accommodation.
• Plan, coordinate and deliver virtual and face to face events to support Retail Banking Leadership.
• Prepare and submit expense claims/invoices.
• Efficiently manage projects on behalf of the Head of Retail Customer, working closely with internal and external stakeholders to ensure successful delivering of divisional projects.

This is a 12 month Internal Secondment working Full time hours. We offer flexible work options that put our people first, and a hybrid model with a minimum requirement of 60% of your time per week in a local Head office or Regional office.

What you’ll bring to the role

To succeed in this role, we’d love you to have:

• Previous administrative experience at a senior level is desirable
• Advanced understanding of all Microsoft products, plus PowerBI and relevant dashboards for reporting purposes
• Highly developed written and interpersonal communication skills
• Calm and flexible approach to working in a busy environment
• Demonstrate initiative and have a proactive approach
• Ability to work independently with little or no supervision
• Highly developed time management skills, constant attention to detail with the ability to prioritise work, meet deadlines and multi task
• Ability to communicate and negotiate effectively with internal divisions of the Bank, as well as key external relationships of the Bank
• A sound understanding of the Retail Business, including our community bank network is also a bonus, but not essential.

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Applications close: Friday, 8th August 2025
Position Description:  Position Description - Retail Banking Co-ordinator_Retail Customer.pdf

We are committed to responding to all candidates, regardless of the outcome of your application.

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

Please contact the Manager of this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process, or if you would like to discuss the position further.   

Manager Name:  Marisa Dickins – Head of Retail Customer
Manager Email:  Marisa.Dickins@bendigoadelaide.com.au
Manager Phone:  0400 057 711

Talent Acquisition Name:  Narelle Kinsman
Talent Acquisition Email:  narelle.kinsman@bendigoadelaide.com.au 
Talent Acquisition Phone:  03 5449 0793