Closing date: COB Tuesday, 9^th September 2025 (please note shortlisting and interviews may commence prior to closing date so don’t delay: apply now!)

Position Description:  PD Senior Process Improvement Specialist (002).docx

Are you ready to lead complex transformation projects, applying your Lean Six Sigma Black Belt Expertise to deliver measurable results?

It starts here. With Bendigo Bank… and you.

We're hunting for a highly accomplished Senior Process Improvement Specialist to lead and deliver significant improvements across the organisation. This pivotal role demands a proven leader with Lean Six Sigma Black Belt expertise to spearhead complex, enterprise-wide initiatives.

You will be responsible for end-to-end process design and re-engineering, driving measurable gains in efficiency, cost reduction, customer experience enhancement, and risk mitigation. This includes championing a culture of continuous improvement and leveraging advanced analytics and AI solutions to optimise processes.

You will work closely with senior leaders and executives, influencing strategy and reporting on progress. Success in this role requires experience leading complex, cross-functional projects, ideally within the financial services industry.

Expertise in leveraging AI solutions for process design and improvement is highly regarded. This is a high-impact role for a strategic process improvement specialist who thrives in a challenging, fast-paced environment.

Key responsibilities:

• Lead end-to-end process design and re-engineering projects utilising your Lean Six Sigma Black Belt expertise.
• Mentor and coach process improvement specialists and business SMEs in Lean Six Sigma practices.
• Champion a culture of continuous improvement and data-driven decision-making.
• Collaborate with senior leaders and executives, influencing strategy and reporting on progress.
• Leverage advanced analytics and AI solutions (highly regarded) to optimise processes.

To succeed in this role, we’d love you to have:

• Lean Six Sigma Black Belt Certification: This is essential. Please include where your certification was obtained.
• Proven Project Leadership: Showcase your success in leading and delivering cross-functional projects of significant complexity within a large organisation. Provide specific examples of projects you've led, highlighting challenges overcome and quantifiable results achieved.
• Financial Services / Heavily Regulated Industries:  Highlight your knowledge of relevant regulatory requirements and risk management frameworks.
• Exceptional Leadership and Communication: Articulate your abilities to effectively communicate complex information to diverse audiences, influence stakeholders at all levels, and build consensus around process improvement initiatives. Demonstrate experience mentoring and coaching others on process improvement methodologies (although direct mentorship is not required for this role).
• Advanced Analytics & AI Expertise: Highlight any experience you have leveraging AI solutions to enhance process optimisation and decision-making. This is highly regarded.
• Human-Centred Design: If you possess Human-Centred Design certification, highlight your understanding and experience with this approach to process improvement. This is also highly regarded.

We offer flexible work options that put our people first and a hybrid model of minimum 60% on site attendance based at any of our Head Office Locations.

This role is a Fulltime, 12 Month Contract (76 hours p/w).

Please note - all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

Please contact the Recruiter for this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process, or if you would like to discuss the position further.   

Recruiter Name:   Natalie Cornell – Senior Talent Acquisition Advisor
Recruiter Email:   natalie.cornell@bendigoadelaide.com.au

For more information, check out the Application Process for Internal Candidates page.