Now’s the time to set your sights even higher – on the future you and the future career you deserve.    

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.  

As Team Leader Retention, you will play a crucial role in nurturing and growing customer relationships to improve customer loyalty. Responsible for executing strategic initiatives focused on minimising customer churn and enhancing customer retention, you will play a key role in ensuring customers choose to stay with BEN.

This role requires a leader with a customer-centric mindset, collaborative leadership approach and ability to make data-informed decisions while acting commercially to benefit both customers and the Bank.

In this dynamic and high-impact role, you’ll make your mark by:   

• Utilising your leadership skills to develop and grow a specialised team of Retention Specialists.
• Execute retention strategies that align with the Banks strategic objectives, contributing to financial growth.
• Analyse customer insights from complaints, feedback, surveys, and performance data to identifying areas for service improvement to develop best practices for retaining customers.
• Build and maintain effective relationships with key stakeholders to understand business needs that will result in retention efficiency.
• Review, implement and refine processes and procedures and be accountable for their implementation.

What you’ll bring to the role  

To succeed in this role, we would love you to have: 

• Strong leadership skills with an ability to coach and lead a team in virtual as well as remote environment.
• Ability to cultivate strategic relationships with exceptional communication and interpersonal skills.
• Effective presentation skills with an ability to deliver key insights and education to the broader network.
• Knowledge of Consumer markets, Banking Code of Practice, other relevant legislative & regulatory requirements
• Formal Qualification in Business/ Finance or related discipline or equivalent experience, FSRA Tier 2 accreditation would be advantageous.

This is a full-time permanent position, with a hybrid model that currently includes a minimum of 3 days per week in a local Head Office or Regional Office. 

We’re making better, bigger. And we’ll get there with you.   

As an internal candidate you are required to notify your immediate leader before applying for a new career opportunity and will be asked to confirm this when submitting your application.  

If you have any concerns about this requirement or would like to discuss the position in more detail, please reach out to the contact listed below for a confidential conversation:   

Name: Kim Maglieri
Title:   Customer Retention and Pricing Manager
Email: kim.maglieri@bendigoadelaide.com.au

For more information, check out the application process for internal candidates page and the position description  Team Leader Retention PD Aug25.pdf

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.   

You can find out more about our retail banking roles here - https://careers-ext.bendigoadelaide.com.au/branch-network.    

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay apply now!