Position Description:  Home Lending Specialist Virtual Banking - Position Description TPB 1.pdf

Closing Date: EOD, Tuesday 7th October - please note screening and interviews could take place prior to this date so don't delay, apply NOW!

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Become a key player in the Virtual Home Lending team! As a Home Lending Specialist, you’ll be responsible for driving home lending growth, providing exceptional customer service, and building strong relationships entirely virtually. You'll manage customer interactions across various digital channels - phone, email, messaging, and emerging technologies—to fulfil home lending needs. Your focus will be on delivering needs-based sales, expanding customer product holdings, and achieving personal lending growth targets while consistently providing outstanding service. This role offers a fantastic opportunity to utilise your expertise in an innovative, virtual environment and make a significant contribution to enhancing the customer experience and deepening customer relationships. 

Key Responsibilities:

• Home Lending Fulfilment: Provide needs-based sales and seamless home lending fulfilment to customers across various channels (phone, email, messaging, etc.).
• Customer Engagement: Build strong relationships with customers, focusing on their financial needs and expanding their product holdings.
• Growth & Performance: Contribute to personal lending growth targets, ensuring exceptional service in every interaction.
• Digital Proficiency: Utilise advanced technology and digital capabilities to manage customer interactions effectively.
• Collaboration: Work effectively within a virtual team environment, collaborating and strengthening stakeholder relationships. 

To Succeed in This Role, We'd Love You To Have:

• Lending experience and a good understanding of our Bank’s lending products, digital offerings, policies, and regulations.
• Passionate about customer service and a proven track record of deepening customer relationships. 
• Exceptional interpersonal skills and proven ability to manage stakeholder relationships effectively.
• Self-driven and highly motivated.
• Strong technology and digital capabilities.
• Adaptable and thrive in a changing environment.