Retail experience? Detail oriented? Thrive in operational efficiency? This one's for you!!
As an Operations Specialist at Bendigo Bank, you’ll be at the heart of creating smoother, smarter experiences for our customers. From processing critical transactions with precision to problem solving customer or stakeholder queries, your work will make banking easier and more efficient — helping to deepen relationships and build trust every day. If you thrive in a fast-paced environment, love tackling detail with accuracy, and want to be part of a team that drives impact and continuous improvement, this is your opportunity to shine.
Key responsibilities:
• Process transactions and documentation accurately and efficiently, ensuring customer needs are met.
• Respond to inquiries and resolves issues, acting as a first point of contact for internal and external stakeholders.
• Apply knowledge to interpret policies and procedures and solve problems.
• Support operational excellence by maintaining accurate records, performing quality checks, and identifying opportunities to improve processes.
• Collaborate with team members and stakeholders, assisting colleagues, sharing knowledge, and helping meet team goals.
• Manage priorities and deadlines, often handling sensitive information with professionalism and discretion.
• Contribute to continuous improvement by suggesting process efficiencies and supporting special projects as required.
To succeed in this role, we’d love you to have:
• Strong attention to detail: Accuracy and precision in handling complex tasks and sensitive information.
• Problem-solving mindset: Ability to interpret procedures, resolve issues, and make considered decisions
• Customer-focused approach: Passion for making processes easier and more efficient, enhancing customer relationships.
• Effective communication and teamwork: Able to collaborate with colleagues and stakeholders, while also working autonomously.
• Tech-savvy: Comfortable using systems and Microsoft applications (Outlook, Word, Excel) at an intermediate level.
• Adaptable and proactive: Willing to take initiative, learn on the job, and support continuous improvement.
• Banking and finance experience: Experience in banking, finance, or related industries at any level is preferred but not essential — we value skills, attitude, and potential above all.
We offer flexible work options that put our people first and a hybrid model of minimum 60% on site attendance (3 days a week).
This role is Full-time (38 hours per week, Monday – Friday), 12 Month Fixed Term Contract, based at any of our head office locations. Ideally Bendigo or Adelaide.
ATTENTION: All internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.
Please contact the Recruiter for this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process, or if you would like to discuss the position further.
Recruiter Name: Natalie Cornell – Senior Talent Acquisition Advisor
Recruiter Email: natalie.cornell@bendigoadelaide.com.au
For more information, check out the Application Process for Internal Candidates page.
