Closing date: COB 30th September 2025

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. 

It starts here. With Bendigo Bank… and you. 

As a Loan Services Officer within the Loan Fulfilment team, you’ll play a critical role in supporting the Bank’s lending operations by ensuring accurate and compliant preparation of legal and security documentation.  

Your work will directly impact our ability to protect the Bank’s interests and deliver seamless experiences for our customers. Collaborating closely with lenders, internal teams, and stakeholders across the business, you’ll ensure efficient, timely processing while maintaining the highest standards of accuracy and service.  

This role offers the opportunity to apply your knowledge of property legislation, conveyancing, and loan securities in a fast-paced environment, where your attention to detail, customer focus, and commitment to continuous improvement will help drive success for the broader OPS division. 

Key responsibilities:  

• Prepare and review legal and security documentation to support loan approvals, ensuring accuracy, compliance, and alignment with internal procedures and regulations. 

• Maintain clear communication with internal stakeholders and lending teams, providing guidance on documentation requirements and resolving any discrepancies efficiently. 

• Accurately manage data entry and loan information in banking systems, meeting productivity and quality targets while supporting continuous improvement initiatives. 

To succeed in this role, we’d love you to have: 

• Exceptional communication and relationship-building skills. This is key to success in both customer and stakeholder interactions.

• A proactive, innovative approach to delivering exceptional customer service, even under pressure. We value a "go the extra mile" attitude.

• Strong organisational and prioritisation skills, with the ability to manage multiple tasks efficiently and accurately within tight deadlines. Attention to detail is crucial.

• (Desirable, not essential): Experience in banking/finance, knowledge of the Consumer Credit Code and Banking Code of Practice, loan securities, land titles, property/stamp duty legislation, and loan processing/security documentation.

We offer flexible work options with a hybrid model of minimum 60% on site attendance (3 days a week), based in our Adalaide or Bendigo Head Office. This is a Full-time, 12 Month Contract position. 

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

Please contact the Recruiter for this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process, or if you would like to discuss the position further.   

Recruiter Name:   Natalie Cornell – Senior Talent Acquisition Advisor
Recruiter Email:   natalie.cornell@bendigoadelaide.com.au

For more information, check out the Application Process for Internal Candidates page.