Position Description:  Support Officer Settlements_PD.pdf

Closing Date: Monday, 29th September 2025 (Interviews/shortlisting may commence before closing date so please don't delay, apply NOW!)

Your new role with Bendigo Bank is just a few clicks away.

As a Support Officer / Loan Services officer you will assist with developing and maintaining effective relationships with Sales and Distribution staff, whist concurrently liaising with various stakeholders (internal / external) to ensure seamless end to end settlement processing for our customers, nationally.

You will bring your relationship building skills to maintain strong relationships both within your team, and across the wider Business and Agribusiness Team and stakeholders. These stakeholders include our Government partners, customers, solicitors and advisors.

Furthermore, you will bring your keen eye for detail, recommend alternative solutions based on changing customer or business needs, all whilst delivering a professional customer experience.

In the case of Exceptions/Escalated Issues, you are proactive to deal with them promptly and viable solutions are put forward and implemented so as to avoid these being repeated. You will work with our risk partners and stakeholders to ensure a positive outcome for the business and our customers.

What skills we'd love you to bring: 

• Experience in an administrative, banking, legal or conveyancing environment where organisational
  skills, attention to detail and a focus on customer needs is valued.
• An understanding of the Business and/or Agribusiness environment would be desirable but not essential.
• Knowledge and experience of security documentation, and/or financial analysis ideally within a financial or banking environment is highly regarded.
• A proactive approach to identify customers’ needs where appropriate and willingness to provide outstanding support to our stakeholders.
• The ability to work well within a team environment and ability to balance/prioritise own work with that of the team’s priorities.
• Computer skills in Microsoft applications and business systems (both internal and external) such as BENflow, DoxGate, RFS, PEXA, ABS and C360 is highly desirable.
  
  

We offer flexible work options that put our people first and a hybrid model of minimum 60% (3 days a week) on site attendance. 

This is a Full-time, 12-Month Contract available, based at any of any of our head office locations (Ideally Bendigo, Adelaide or Melbourne)

Still in two minds?  

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

We don’t want you to be missed, so please note that directly emailed CV’s may not be picked up by the system and may risk being missed from the process.

Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

Please contact the Recruiter for this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process, or if you would like to discuss the position further.   

Recruiter Name:   Natalie Cornell – Senior Talent Acquisition Advisor
Recruiter Email:   natalie.cornell@bendigoadelaide.com.au 

For more information, check out the Application Process for Internal Candidates page.