Please note: Only current Department of Health, including Tasmanian Health Service employees, are eligible to apply.

The Role

• Are you looking for a role that has a mix of tasks, develops your leadership skills and performs an essential health service? TasEquip offers all of this.
• The Senior Customer Service Officer is a key support for the Team Leader and acts as the "go to" person for staff and prescribers.  
• The Senior Customer Service Officer supports and trains the Customer Service Officers to ensure that the TasEquip policies and processes are followed, and the warehouse operates efficiently.
• They support the Team Leader in strategic change and undertake all warehouse operations alongside the Customer Service Officers.
• The role is a mix of administration, customer service and equipment handling
•  Primarily a day worker, the Senior Customer Service Officer participates in the statewide on call roster as the senior staff on weekend and public holidays on a shared basis with Team Leaders and Senior Customer Service officers from the northwest and southern TasEquip teams

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of Appointment

Fixed term full time, day worker (with on-call) position, working 76 hours per fortnight, commencing from as soon as possible until 23 January 2026.

Classification:  General Stream Band 3, Range 1.

Salary $73,811 - $79,779 per annum + 12% superannuation + access to salary packaging

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022

*Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar vacancies.

Eligibility

Successful applicants will be required to meet the essential criteria:

• Current Registration to Work with Vulnerable People. - NDIS

*Registration/licences that are essential requirements of this role must remain current and valid at all times whilst employed in this role and the status of these may be checked at any time during employment. It is the employee’s responsibility to ensure that registration/licences remain current and to advise the Employer if their circumstances change. This includes notifying the Employer if a registration/licence is revoked, cancelled or has its conditions altered.

Applicants should note the following criteria are desirable:

• Current Driver’s Licence. 

Under particular circumstances employees may be required to undertake a new conviction check.

Statement of Duties and any associated documents

You are encouraged to speak with the contact person once you have familiarised yourself with the Statement of Duties and any associated documents.  This will assist you to prepare an application more aligned with our specific needs.

• Senior Customer Service Officer - Band 3 (word)

Applicant Guide

• Department of Health - Applicant Guide (pdf)
• Department of Health - Applicant Guide (word)

How to Apply

Apply Online.  Please click the "Apply" button on this screen.  This ensures important questions about you are answered. 

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the specifics of the role and selection criteria contained in the attached Statement of Duties.

A separate statement addressing each individual selection criteria is not required.

Please Note

• All attachments must be in Microsoft Word or PDF format.
• Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

Contact Person

Name: Andrea Bucher
Position: Statewide Program Director - TasEquip
Phone number: 0427 529 596
Email address: andrea.bucher@ths.tas.gov.au

The core purpose guiding the way in which we work across the Department of Health is to CARE for the health and wellbeing of all in Tasmania through our Values of Compassion, Accountability, Respect and Excellence. We are united by our shared purpose and model our CARE Values through our interactions with one another, our patients, our clients and the Tasmanian community.