Why You’ll Love Working With Us

Some of the key benefits for the position and employment at Programmed, include:

• Competitive Salary: Attractive salary with annual performance and remuneration review program.
• Volunteer leave on full pay: Take two paid days each year to give back to causes you care about and make a difference in your community.
• Exclusive perks & discounts: Enjoy savings with popular brands like Hello Fresh, New Balance, Torpedo7, Mico & more.
• Your well-being, our priority: Health insurance discounts, generous paid parental leave and access to our Employee Assistance Program, including tailored well-being initiatives designed to support your personal and family needs.
• Investment in you: We're passionate about personal and professional growth, offering access to certificates, webinars, mentorship, and practical training to help you thrive in your career.

About the Opportunity

Programmed have an exciting opportunity for an experienced and driven Service Delivery Manager to join our New Zealand operations. This role provides leadership and operational oversight for our facilities management services across the South Island, supporting a key client within the energy sector.

Based in our Christchurch office, you will work with a high level of autonomy, ensuring the consistent and timely delivery of all operational outcomes and service level agreements. Reporting to the National Manager, you will manage service delivery performance, oversee outsourced suppliers and drive improvements that enhance efficiency and client satisfaction.

You will be accountable for the effective management of all Service Delivery functions, ensuring activities are completed accurately, safely and on time to meet contractual SLAs. Building strong relationships with stakeholders and supporting a positive, development‑focused team culture will also be central to your success in this role.

Key Responsibilities

• Provide leadership, guidance and operational oversight across the client portfolio
• Ensure compliance with service levels, safety standards and maintenance requirements
• Drive and implement service improvements that enhance efficiency and client outcomes
• Build strong, professional relationships with internal stakeholders and our energy‑sector client
• Proactively resolve operational issues and ensure timely communication and escalations
• Manage subcontractors and third‑party providers to meet service expectations
• Provide accurate performance reporting and insights to the National Manager
• Champion a safe, positive and development‑focused culture
• Manage customer expectations through frequent, accurate and timely communication
• Act with integrity in all client interactions, ensuring commitments are met
• Drive operational excellence to maximise customer satisfaction and identify opportunities for additional work

About You

To excel in this role, you will bring strong experience in facilities management, trades services or building services, ideally within maintenance or operational environments. You will also bring:

• Demonstrated experience managing service delivery, operations or FM environments
• Strong leadership capability, with a focus on coaching and performance uplift
• Solid understanding of SLAs, KPIs and contract expectations
• Excellent communication and stakeholder engagement capability
• Ability to manage multiple priorities, systems and workflows
• Proficiency with Microsoft Office
• Strong planning, organisation and problem‑solving skills
• A proactive, solutions‑oriented “can‑do” mindset

About Us

Programmed is a leading provider of operations and maintenance services across Australia and New Zealand, servicing sectors including education, health, infrastructure, manufacturing, transport and mining.

Our Facility Management business partners with valued clients to deliver essential facility management and industrial maintenance services. We encourage career development, support flexibility, and genuinely care about the wellbeing and safety of our people.

Join the Programmed team today.

Work With Us 

Join us on our mission to build outstanding people, strong customers and great communities. Apply today. 
 

Our Commitment 

Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do. 

Programmed and PERSOL strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply. 

To learn more about working with Programmed and PERSOL, we encourage you to visit our website.