From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being “right at home”.

Reporting to the Head of Loyalty, this role leads the development, delivery, and optimisation of the MYER one loyalty program, including the value proposition provided to Members. The Senior Loyalty Product Manager works with key business stakeholders to drive key MYER one metrics and overall engagement in the program.

• Exciting opportunity to enhance the MYER one loyalty program, providing new and exciting benefits to Members
• Join an energetic and award-winning team
• Flexible hybrid working model – work from home and at our Docklands Support office

About the role: 

• Manages and delivers a continuous improvement program that shapes and evolves the loyalty program to meet changing needs of Members
• Optimises key program benefits to drive maximum return on investment and customer engagement, including the development and delivery of new program benefits and experiences
• Supports the core Loyalty team to develop and enhance key loyalty program assets and infrastructure across all channels, specifically key benefits, and program value education
• Develops strategies, deliverables, processes, and guidelines for existing and new loyalty tiered benefits ensuring Members get the most value from the program
• Drives the delivery of a digitisation and personalisation program that aims to modernise the loyalty program while increasing engagement and optimising ROI
• Works with key business stakeholders and partners to improve the Member proposition and educate and build awareness of MYER one across the business
• Works with key business stakeholders to drive MYER one adoption and key metrics, including Tag Rate, Acquisition and contactability across stores and digital channels
• Manages key loyalty product projects and initiatives ensuring these are delivered within required timeframes and budgets
• Analyses customer insights and key customer metrics to adapt and optimise program to enhance member engagement and drive incremental LTV
• Finds ways to commercialise where relevant program benefits, offers and experiences
• Supports the Member Experience Specialist with the development and delivery of high valued Member benefits and experiences, as required

About you: 

• Macro and micro understanding of global loyalty trends and the overall loyalty landscape to ensure excellent product delivery and ability to recommend improvements, develop strategy and identify opportunities based on expert knowledge
• 3+ years Loyalty Product Management experience, preferably in a retail or consumer driven environment
• Intermediate experience in loyalty management systems
• Intermediate experience in using Excel to create financial models to assess financial viability and ROI of key initiatives
• Experience creating, disseminating, and presenting strategy to senior business stakeholders
• Strong customer and analytical skills
• Flexible in accepting new challenges, strong communication and organisational skills
• Effective stakeholder management
• Process improvement
• Journey mapping and communication planning
• Financial acumen
• Internal and external stakeholder project management, initiation, and investigation of feasibility of potential projects

Benefits to you:  

• Generous team member discounts on all Myer products, including team-member exclusive discounts
• Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work!
• Discounted Health and Wellness and access to Employee Assistance Program (EAP)
• A supportive leadership and team network to set you up for success
• Career growth and succession opportunities across the business

Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.