Casual Customer Service Officer (Monash Sport – Clayton)

Job No.: 684670

Location: Clayton

Employment Type: Casual

Duration: 16 week appointment 

Remuneration: $43.51 per hour, HEW Level 03 Casual loaded rate

• Make a positive impact on our community wellbeing

• Join our welcoming, inclusive and customer-orientated team

• Contribute to an environment which enhances health, fitness and campus culture at Monash University

The Opportunity

Monash University has exciting opportunities available for casual employment as Customer Service Officers at Monash Sport, our sports, fitness, aquatic and recreation hub!

As the successful candidate you will be responsible for providing excellent customer service to Monash Sport customers and members across a wide range of service desk offerings and functions, including membership sales and renewals, Point of Sales transactions, casual court hire bookings, and learn-to-swim enrolments. You will also develop, communicate and maintain effective relationships with colleagues, members and customers at various levels, providing advice to students, staff and other stakeholders in areas of administrative and service responsibility.

This role requires a completed Year 12 or relevant certificate, with relevant work experience; or an equivalent combination of relevant experience and/or education/training.

About Monash University

At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Learn more about Monash.

Join the pursuit of our purpose to build a better future for ourselves and our communities - #ChangeIt with us.

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

Enquiries: Brianna Tabone, Service Desk Supervisor, brianna.tabone@monash.edu, +61 3 9902 4720

Position Description: Customer Service Officer

Applications Close: Thursday 25 September 2025 11:55pm AEST