Student Experience and Academic Services Manager

Job No.: 688292

Location: Monash University Law Chambers and Clayton campus

Employment Type: Full-time 

Duration: Continuing appointment 

Remuneration: $120,138 - $132,610 pa HEW 8 plus 17% employer superannuation

• Amplify your impact at a world top 50 University
• Join our inclusive, collaborative community
• Be surrounded by extraordinary ideas - and the people who discover them

The Opportunity

We’re seeking a Student Experience and Academic Services Manager to lead a high-performing team delivering a wide range of student and academic services within the Faculty. The role oversees the student lifecycle from admission to graduation, including student enquiries via Salesforce, the learning management system, the clinical program, and assessment processes.

The position coordinates a large team to ensure key processes are delivered on time, service standards are met, and continuous improvements are made to student and academic administrative services. Strong relationships are maintained with Faculty and central stakeholders, working closely with the Education Services Manager, Associate Dean (Education), and the Governance, Curriculum and Quality Manager to support high-quality outcomes for students and staff.

As the successful candidate, you will possess demonstrated experience in operations management, including leading and developing client services teams to deliver high levels of service. You will bring strong leadership capability with experience in change management and business transformation, supported by excellent planning and organisational skills to manage competing priorities and meet deadlines. You will have highly developed consulting, interpersonal and communication skills, enabling you to work effectively with a broad range of stakeholders and prepare high-quality professional documentation. Strong analytical and problem-solving skills, a commitment to exceptional customer service, and a focus on continuous improvement are essential.

About Monash University

At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.

In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.

Learn more about Monash.

Today, we have the momentum to create the future we need for generations to come. Accelerate your change here. 

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application must address the Key Selection Criteria.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

Enquiries: Mr Mike Neuzerling, Education Services Manager, +61 3 9903 4984

Position Description: Student Experience and Academic Services Manager

Applications Close: Thursday 15 January 2026, 11:55pm AEDT