Marketing Operations Manager

Job No.: 692560

Location: 211 Wellington Road, Mulgrave

Employment Type: Full-time

Duration: Continuing appointment 

Remuneration: $124,343 - $137,251 HEW 08 plus 17% super

• Amplify your impact at a world top 50 University
• Join our inclusive, collaborative community
• Be surrounded by extraordinary ideas - and the people who discover them

The Opportunity

We are seeking a strategic and highly organised Marketing Operations Manager to help shape and embed the systems, processes and governance that enable Marketing to operate as a high-performing function.

In this role, you will lead the design and continuous improvement of Marketing’s operational frameworks, ensuring campaigns, projects and business-as-usual activity are delivered with consistency, clarity and impact. You will oversee key operational processes including divisional reporting, workflow governance, risk, compliance, quality assurance, resource planning, vendor management and budget oversight.

Working closely with senior leaders, teams across Marketing and key University stakeholders, you will play an important role in strengthening how Marketing plans, prioritises, governs and delivers work. You will bring structure to complexity, identify opportunities for improvement and help embed scalable ways of working that support strategic priorities and operational excellence.

This is an opportunity to make a tangible impact by improving how Marketing operates, enabling teams to deliver high-quality outcomes more efficiently across the University.

About You

You are an experienced operations professional with strong capability in organisational effectiveness, governance, process improvement and business planning. You understand how to design practical systems and ways of working that help complex teams deliver with greater consistency, accountability and impact.

You are confident working with senior stakeholders and cross-functional teams and can influence, advise and bring people together around shared priorities. You are comfortable operating in a busy and evolving environment, balancing strategic thinking with practical delivery.

You bring experience in financial and resource management, procurement, vendor relationships and contract management. You also have strong analytical and problem-solving skills, with the ability to translate operational insights, risks and opportunities into clear advice, recommendations and executive-level documentation.

Highly organised and solutions-focused, you are confident using business systems, project management tools and digital collaboration platforms to improve visibility, workflow, governance and decision-making.

If you are ready to strengthen Marketing’s operating model and help build the systems, rhythms and governance that enable great work to happen, we would like to hear from you.

Selection Criteria

• High-level capability in operational strategy, organisational effectiveness, governance design and continuous improvement, ideally within a complex marketing, communications, higher education or similarly environment

• Demonstrated ability to design, embed and improve scalable operating frameworks, processes, reporting rhythms and ways of working that support prioritisation, accountability, quality and delivery

• Exceptional stakeholder management and influencing skills, with the ability to build consensus, drive alignment and provide clear advice to senior leaders and diverse stakeholder groups

• Advanced analytical, problem-solving and critical-thinking skills, with the ability to interpret operational data, identify risks and opportunities and translate insights into practical recommendations

• Demonstrated experience in procurement, vendor management, supplier performance, contract negotiation and budget or expenditure oversight

• High-level written and verbal communication skills, including the ability to prepare clear executive-level documentation, reports, business cases, briefings and recommendations

• Advanced proficiency with business systems, project management tools, workflow platforms and digital collaboration tools, including experience using these to improve operational visibility, governance and team effectiveness

• Strong attention to detail, sound judgement and the ability to translate complex information into clear narratives, actions and decisions for key stakeholders

About Monash University

At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.

In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.

Learn more about Monash.

Today, we have the momentum to create the future we need for generations to come. Accelerate your change here. 

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

Enquiries: Jo Dallas, Recruitment Manager, Jo.Dallas@monash.edu

Position Description: Marketing Operations Manager

Applications Close: Sunday 28 June 2026, 11:55pm AEST