Senior Student Services Officer

Job No.: 693433 

Location: Caulfield campus

Employment Type: Full-time

Duration: 12 month fixed-term appointment 

Remuneration: $100,155 - $108,106 pa HEW 06 plus 17% employer superannuation

• Amplify your impact at a world top 50 University
• Join our inclusive, collaborative community
• Be surrounded by extraordinary ideas - and the people who discover them

The Opportunity

The Monash Business School is seeking a Senior Student Services Officer to join their team to provide high-quality administrative support to the delivery of effective, best-practice student and academic services across the School. With a strong focus on operational excellence, the role supports all aspects of the student lifecycle, including prospective and current student enquiries, admissions, enrolment, orientation and transition, course progression and completion, as well as a range of co-curricular programs. The position also involves contributing to the planning, delivery and evaluation of these programs, while providing expert support in resolving complex student, course and program-related matters through a case management approach.

Operating with sound judgement and a strong commitment to service excellence, the Senior Student Services Officer provides timely advice and support to students, staff and stakeholders, while managing complex administrative activities including scheduling, project coordination, reporting and committee support. The role ensures compliance with University and legislative requirements, contributes to continuous improvement initiatives, and works within a specialist functional area while collaborating with colleagues to deliver consistent, high-quality services across campuses. 

About You

As the successful candidate, you will bring excellent administrative and organisational skills, with a proven ability to develop effective processes, manage competing priorities and meet deadlines. You will demonstrate a strong commitment to customer service through a hands-on approach, combined with the ability to work both collaboratively and independently, exercising sound judgement and initiative.

You will also possess strong analytical and problem-solving capabilities, along with highly developed written and verbal communication skills to engage a diverse range of stakeholders and navigate complex issues. Your advanced computer literacy, including experience with student administration systems or the ability to quickly learn new platforms, will support your delivery of high-quality front-line services in a dynamic and complex educational environment.

About Monash University

At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.

In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.

Learn more about Monash.

Today, we have the momentum to create the future we need for generations to come. Accelerate your change here. 

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. 

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

Enquiries: Ms Bernadette Carpenter, Course Advice and Support Manager, +61 3 9905 3113  

Position Description: Senior Student Services Officer

Applications Close: Thursday 21st of May 2026, 11:55pm AEST