Library Experience Officer

Job No.: 696245

Location: Caulfield campus

Employment Type: Full-time

Duration: Fixed-term appointment until 3rd February 2027

Remuneration: $79,430 - $84,963 pa HEW Level 4 (plus 17% employer superannuation)

• Amplify your impact at a world top 50 University
• Join our inclusive, collaborative community
• Be surrounded by extraordinary ideas - and the people who discover them

The Opportunity

As a Library Experience Officer, you are part of the Library’s Frontline Services team, ensuring welcoming and inclusive spaces and services for Monash students, staff, Alumni, and visitors during the day, afternoon, night and weekends. You will provide excellent customer service, supporting access to Library print and online collection, solving and reporting facilities issues, and ensuring that spaces are safe for everyone and well-maintained.  You will work with other Library staff to plan and facilitate events that support student inclusion and engagement; we aspire to delight by exceeding their expectations. 

This role requires the ability to work flexibly on rostered shifts on weekdays between 7:45am to 6pm

The role includes:

• Ensuring the libraries are welcoming and safe spaces

• Monitoring and responding to reports of building and maintenance faults

• Providing general direction to Library Experience Assistants, particularly on weekends and evenings

• Collaborating with other library colleagues, to the design, delivery, and evaluation of user experience programs supporting inclusion and belonging in the Library  

• Responding to, answering, and referring enquiries from library users

About Monash University

At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.

In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.

Learn more about Monash.

Today, we have the momentum to create the future we need for generations to come. Accelerate your change here. 

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

Please submit a current copy of your resume along with a cover letter in which you address how you meet the key selection criteria in the position description. For further instructions on how to apply, please refer to 'How to apply for Monash Jobs'.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

Enquiries: Mayssa Matley, Services and Spaces Team Leader, Monash University Library, +61 3 9903 4707

Position Description: Library Experience Officer

Applications Close: Tuesday 21st July 2026, 11:55pm AEST