Your Impact

As a Key Account Manager, you will own and grow some of our most important retail partnerships across the IBA (Independent Brands Australia) portfolio, with a primary focus on Ritchies. You'll be responsible for delivering profitable growth by building deep customer relationships, developing commercially strong account plans, and driving best-in-class execution across your portfolio. This is a highly strategic role where you'll influence outcomes end-to-end, from planning through to execution, while shaping how we create value with our customers.

Key Accountabilities

• Develop and deliver strategic account plans to achieve revenue, share and profitability targets across the IBA business, with a key focus on Ritchies
• Lead the end-to-end execution of business plans, including promotions, pricing and activation activity
• Partner with Field teams to drive consistent, high-quality in-store execution and compliance
• Build and manage strong, long-term customer relationships, from head office through to store level
• Monitor performance and use data and insights to optimise plans, improve profitability and drive growth
• Lead customer reviews and negotiations, ensuring mutually beneficial commercial outcomes

About You

• Proven experience in account management within FMCG or retail, ideally managing key or strategic customers
• Strong commercial acumen with the ability to build account plans and deliver profitable growth
• Confident working with data, financials and performance metrics to inform decisions
• Skilled in negotiation and influencing, with the ability to manage complex stakeholder relationships
• Demonstrated ability to execute plans through others and drive alignment across teams
• Resilient, adaptable and able to thrive in a fast-paced, commercially focused environment