• Department for Health and Wellbeing – Health and Community Services Complaints Commissioner (HCSCC)
• Salary: $121,107 to $125,679 – ASO8 – Full Time / Ongoing appointment

Overview:

• The Deputy Commissioner is accountable to the HCSC Commissioner for leading a multidisciplinary team that provides an impartial and effective complaints resolution services to consumers, carers and service providers. 
• The position requires the incumbent to liaise with the Commissioner in identifying systemic issues in health and community services and to develop and implement strategies aimed at resolving these issues. 
• The Deputy Commissioner will be responsible for managing and leading complex and multifaceted investigations; managing Ombudsman reviews of specific complaints; analysing trends arising from complaints; and be proficient at using the Resolve case management system. 
• The role will require the incumbent to support and deputise for the Commissioner.

The South Australian public sector promotes diversity and flexible ways of working part-time.  Applicants are encouraged to discuss the flexible working arrangements for this role.

Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.

Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job ref: 901082

Criminal History Screening Requirement

• A National Police Certificate (NPC) for employment involving no contact with vulnerable groups is required for this position (general employment)

Immunisation Risk for this position is Category C (minimal patient contact)

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Enquiries

Associate Professor Grant Davies

Health & Community Services Complaints Commissioner

Phone:  7117 9314

E-mail:  grant.davies@hcscc.sa.gov.au

Application Closing Date

Thursday, 29 May 2025 – 11:55PM

Attachments

• 901082 - Deputy Commissioner - HCSCC - Role Description.pdf
• Australian applicant guidelines
• International applicant guidelines