• Rural Support Service (hosted by Barossa Hills Fleurieu LHN)
• Position based in Port Augusta or Whyalla
• Salary: ASO3 $67,589 - $72,033 p.a
• Ongoing full time

About the role

Join our dedicated Rural Support Service Finance team delivering vital support to patients across regional South Australia. As a Client Services Officer - Patient Assistance Transport Scheme (PATS), you will provide timely, efficient, and compassionate assistance to patients eligible for travel subsidies to access specialist medical treatment. You’ll work closely with internal teams and external stakeholders to ensure seamless service delivery and make a real difference in rural patient care.

How will you contribute

• Assess and process patient subsidy applications accurately and efficiently, ensuring compliance with statewide eligibility criteria and policies.
• Provide high-quality, client-focused advice and support to patients, third-party providers, and stakeholders, ensuring clear communication and positive outcomes.
• Maintain accurate and confidential records in the Salesforce PATS portal and collaborate with regional colleagues to ensure consistent service delivery.
• Identify and contribute to continuous improvement initiatives to enhance service quality, streamline processes, and resolve issues promptly.

Who are we looking for?

• Do you have strong communication skills to effectively engage with patients from diverse cultural and linguistic backgrounds?
• Are you able to manage high workloads, prioritise competing demands, and work well under pressure while maintaining accuracy and attention to detail?
• Can you demonstrate tact, empathy, and professionalism when handling sensitive or complex client matters?
• Are you committed to culturally respectful engagement with Aboriginal communities and willing to undertake further cultural training?

About RSS

The RSS is a business unit in SA Health and provides services throughout regional South Australia to support the six regional local health networks (LHNs). It employs around 260 people who work in 37 regional, rural and remote SA locations, or in the RSS’s three Adelaide offices. Many RSS staff enjoy working from home or remotely and benefit from the work-life balance this provides. They enjoy the freedom to further their career while remaining part of their local community and contributing to health care right across regional South Australia.

Benefits of joining us

The RSS is dedicated to your career satisfaction and wellbeing, offering tailored benefits including:

• Salary attractions: Flexible options for salary packaging covering living expenses, meal and entertainment allowances, and novated leasing and employer superannuation contributions.
• Access to generous leave provisions and professional development opportunities
• Flexible work arrangements: The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
• Health and fitness benefits: Access to Fitness Passport, a discounted workplace health and fitness program available to RSS and BHFLHN staff and their families. 
• Career opportunities: Explore career growth within the SA Health system with opportunities for skill development and movement across various metropolitan and regional sites. 
• Counselling support for you and your family via our free Employee Assistance Program.
• Relocation financial support may be negotiated, subject to eligibility. Click here for details and contact the enquires person for further information.

Join the RSS for a fulfilling career bolstered by comprehensive benefits and unwavering commitment to your success.

Our Commitment to Diversity and Inclusion

The RSS is an equal opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community.

Applicant Information

Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.

Check(s)

• DHS Working With Children Check (WWCC) 
• National Police Certificate (NPC) for employment involving unsupervised contact with vulnerable groups required for this position (E.g. aged care employment or work involving vulnerable clients) 

Immunisation Risk for this position is - Category C (minimal patient contact)

Help is here! Please refer to the details in the Role Description below (job reference 911330) or reach out to Michael Aschberger, Program and Business Improvement Manager on phone: 088724 5207 or via E-mail: Michael.Aschberger@sa.gov.au

Besides speaking with Michael, please refer to the SA Health Career Website - How to apply for further information.

Application closing date

Thursday 21 August 2025 at 11:55PM

Attachments

911330 ASO3 Client Services Officer PATS - Role Description.pdf

About RSS factsheet.pdf

Australian applicant guidelines