Operational Services Officer L2

As an Operational Services Officer, you will play a vital role in ensuring the smooth and efficient operation of laboratory services. Employees at this level are subject to general direction and undertake a range of functions requiring the practical application of acquired skills and knowledge. You will be responsible for sorting, accessioning and preparing specimens in accordance with established protocols, entering accurate data into laboratory systems, and ensuring samples are stored and transported under appropriate conditions. This role also involves assisting with preliminary diagnostic tests, maintaining laboratory equipment and contributing to housekeeping, inventory management, and general laboratory operations to support high-quality, timely diagnostic outcomes.

In addition to your technical responsibilities, you will provide professional and courteous customer service, handling internal and external enquiries, responding to complaints appropriately, and collaborating with staff to identify process improvements. You will actively participate in quality management, risk mitigation, and continuous improvement initiatives, including procedural audits, training, and safety programs. With opportunities for on-the-job training and professional development, this role offers a rewarding way to contribute to the delivery of safe, accurate, and efficient laboratory services while developing your skills in a supportive team environment.

About You

To succeed in this role, you will bring practical experience and a strong work ethic, demonstrating accuracy, attention to detail, and a commitment to high-quality customer service. You are a reliable and adaptable team member, capable of working under limited supervision and effectively managing competing priorities in a busy laboratory environment.

Reliable & Detail-Oriented – Able to produce consistently accurate work while meeting deadlines and operating efficiently under pressure.
Team Player & Communicator – Works cooperatively with colleagues and communicates effectively with staff and a wide range of clients.
Experienced & Knowledgeable – Demonstrated experience in pathology laboratory operations, information systems, databases and handling customer enquiries.
Proactive & Solutions-Focused – Uses initiative to identify problems, escalate where required, and contribute to the smooth running of laboratory processes.

About us

Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to the health system in South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Come and work with us to improve the health and well-being of South Australians, across all age groups and at any time of their life or health need.

What we offer

Salary Benefits: Enjoy flexible salary packaging options, including up to $9,010 each FBT year for living expenses (such as mortgage, rent, utilities and groceries) plus an additional $2,650 for meal and entertainment expenses.
Annual Leave: Enjoy paid recreation leave for essential rejuvenation, with leave loading applied.
Health and Fitness Benefits: Access to Fitness Passport, a discounted workplace health and fitness program for you and your family, plus an annual voluntary flu vaccination to support your wellbeing.
Employee Assistance Program: Confidential counselling and support services for you and your family via our Employee Assistance Program.

Diversity and inclusion:

Statewide supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Application Information:

Please refer to the role description for essential educational/vocational qualifications that may be required.
Appointment will be subject to a satisfactory Criminal History Check and compliant Immunisation screening as indicated in the role description.
SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Please note that unsolicited applications from recruitment agencies or third parties will not be accepted for this position.

Job ref: 930685

Enquiries to:

Lou Nesci

Position: SA Pathology LHN Manager-WCH
Phone: 81616743
E-mail: lou.nesci@sa.gov.au

Application Closing Date

11:55 pm Thursday, 12^th March 2026

Attachments

930685 OPS2 Role Description SA Pathology - Operational Services Officer (Laboratory).pdf

Australian applicant guidelines

International applicant guidelines

Operational Services Officer L2

Operational Services Officer L2 in Adelaide CBD