Connect with Purpose in Healthcare - Admissions Booking Officer Position

As an Admissions Booking Officer at Flinders Medical Centre, you will coordinate patient admissions and provide exceptional service to patients and their families during important healthcare moments. This role offers the opportunity to work within South Australia's premier healthcare system, ensuring smooth patient flow while supporting clinical teams in delivering quality care. Join SA Health and make a meaningful difference in healthcare delivery through efficient administration and compassionate patient interaction.

About the role: 

Reporting to the Manager, this role is responsible for the provision of an effective and efficient service to all Elective and Emergency outpatient clinic patients requiring admission to Flinders Medical Centre, Noarlunga Hospital and Flinders Private Hospital.

Duties for the role will include:

• Promote and contribute to leading a culture of effective and optimum customer service provision that is customer focused, is culturally appropriate and professional to members of the public and key stakeholders,
• Establish and maintain effective relationships with key stakeholders to identify opportunities and evaluate the provision of administrative services in fulfilling operational requirements,
• Contribute to building a team culture which has an emphasis on continuous improvement and a highly responsive approach to the needs of internal and external stakeholder,
• Liaising with clinical staff for the management of patient elective booking, admission, and pre-admission requirements,
• Continually prioritising workloads in high demand area and be adaptable to short notice changes to elective surgery in situations of demand management or State of Emergency,
• Actively maintaining waiting lists by ensuring timely and accurate data entry, up to date deferral entry and prompt removals following removal process,
• Working in close unison with the clinical staff for the benefit of the patient and unit to maintain the active elective waiting list with due consideration to urgency, length of wait, equipment needs, surgeon expertise for procedure, bed availability ICCU (Intensive Care Unit), High Dependency, homewards and theatre availability

About you:

• Ability to manage daily correspondence and provide accurate and timely data entry and work processing services,
• Ability to liaise with the ward staff and bed manager regarding the allocation of beds for patient admissions,
• Ability to work effectively in a multi-disciplinary team,
• Proven ability to recognise and discreetly deal with confidential matters,
• Proven ability to meet strategic deadlines,
• Diplomatic skills with appropriate and sensitive issues,
• Experience in patient related care areas

Want To Know More? Contact: Angela Frangoulis, Manager Admissions Office, (08) 8204 5071, Angela.Frangoulis@sa.gov.au

Application Closing Date: 11.55 pm Sunday 8 March 2026

Attachments:

• ASO3-Admissions Booking Officer- Role Description
• Australian applicant guidelines
• International applicant guidelines

Applicant Information:

• We also offer salary sacrifice benefits which provide the opportunity to save money by paying for some of your everyday expenses from your salary before it is taxed. Click here to find out more about salary packaging.
• The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
• Appointment will be subject to a satisfactory Criminal History Check and Immunisation compliance as indicated on the Role description.
• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.
• Aboriginal and Torres Strait Islander applicants are encouraged to apply.  Job ref: 931698