Administrative Officer Emergency Department (IW)
Job no: 946340
Work type: Part time
Location: Adelaide Metro Northern
Categories: Administration, Business and Management
- Northern Adelaide Local Health Network – Lyell McEwin and Modbury Hospitals – ELZABETH VALE SA 5112 and MODBURY SA 5092
- Salary: $66,442 - $69,504 p.a. (pro rata) plus Superannuation and Salary Sacrifice benefits – ASO2
- Temporary/Part-Time - Until 16 February 2027 (Multiple Positions)
Overview
Working across a 24 hour 7 days a week rotating roster, including after-hours, weekends and public holidays, and reporting to the Emergency Department (ED) Administration Team Leader, you will provide high-quality frontline administrative support to ensure the efficient operation of the Emergency Department and the delivery of exceptional patient care.
Key responsibilities include:
- Accurately managing patient registrations, admissions, transfers, and discharge documentation in accordance with established procedures.
- Coordinating appointments, referrals, and medical record management while ensuring compliance with NALHN policies, procedures, and confidentiality requirements.
- Acting as a first point of contact for patients, families, visitors, and healthcare professionals, providing professional, courteous, and compassionate assistance in a fast-paced environment.
- Supporting medical, nursing, and allied health staff through the timely completion of administrative tasks, including data entry, correspondence, record maintenance, and information management.
- Contributing to the smooth operation of a 24-hour, 7-day Emergency Department by working across a rotating roster to provide administrative support during both standard and after-hours periods.
- Maintaining accurate patient information systems and supporting departmental reporting and operational requirements.
This role plays a vital part in supporting patient flow, clinical workflows, and the overall delivery of safe, effective and person-centred care within the Emergency Department.
About You:
To be successful in this role, you will possess excellent interpersonal and communication skills, enabling you to build and maintain positive working relationships with patients, visitors, colleagues and multidisciplinary teams. You will demonstrate sound judgement and problem-solving abilities, with the capacity to manage challenging situations, resolve conflicts and confidently engage in difficult conversations in a professional and respectful manner.
You will be highly organised and adaptable, with the ability to effectively manage multiple priorities in a fast-paced and often unpredictable environment. Your resilience, attention to detail and commitment to delivering high-quality customer service will support your success within the busy Emergency Department setting.
As part of the Northern Adelaide Local Health Network, you will be joining a dynamic and growing health service that is committed to delivering contemporary, innovative and high-quality healthcare within modern facilities.
This is an excellent opportunity to contribute to a passionate, dedicated and progressive team that plays a vital role in supporting the delivery of safe, efficient and patient-centred care 24 hours a day, 7 days a week.
About Adelaide:
Adelaide is consistently recognised as a city that artfully combines its compact charm and world-class cuisine with picturesque nature escapes. Ranked one of the worlds “Most Liveable Cities” and “Most Beautiful Cities”, Adelaide provides something for everyone combining a wonderful mix of nature with nearby beaches, rolling hills and wildlife and culinary delights with fine dining restaurants, award-winning cafes, bustling food markets and booming boutique bars. Events like the LIV Golf, SANTOS Tour Down Under, Adelaide Fringe and the Adelaide Cabaret Festival add extra appeal to living here.
About Us:
The Northern Adelaide Local Health Network (NALHN) is a leading provider of public healthcare services in South Australia, and one of the largest employers in northern Adelaide.
NALHN serves over 400,000 people in northern Adelaide with a comprehensive range of high-quality healthcare services, including emergency, surgical, obstetric, neonatal, paediatric, oncology, geriatric, palliative care and rehabilitation, and mental health care, as well as primary health care services with a focus on community health promotion and chronic disease management.
With a commitment for ongoing upgrades to our facilities and the introduction of new services, our priority is delivering exceptional health and wellbeing services that enhance the quality of life for our community.
With over 7,000 employees, NALHN emphasises quality care and a supportive work environment guided by respect, integrity, and accountability. Our core values foster excellence, innovation, and equitable health outcomes.
At NALHN Everyone Has a Story, Everyone Matters, Everyone Contributes and Everyone Grows.
Our Local Health Network Sites and Services:
NALHN provides a range of hospital (inpatient), outpatient, community and home-based services across multiple sites in Adelaide’s north and north-eastern suburbs, including Aboriginal health, mental health, and GP services.
Lyell McEwin Hospital – the major hospital in northern Adelaide for emergency care, complex and multi-day surgery, medicine, obstetric, paediatrics and outpatient services
Modbury Hospital – a general hospital with emergency care, elective surgery, medicine, outpatient and sub-acute services, rehabilitation, geriatric and palliative care.
Mental Health Services – adult and older persons mental health services and statewide forensic mental health services, across hospital and community settings.
Watto Purrunna Aboriginal Primary Health Care Services – provides culturally responsive primary healthcare services for Aboriginal and Torres Strait Islander people in-hospital and across four community sites.
Primary Health Care Services – including GP Plus sites at Elizabeth, Modbury and Gilles Plains.
Benefits of working at NALHN:
From salary packaging to flexible working arrangements, a large range of opportunities for movement and career progression, you’ll find there are lots of benefits of working with Northern Adelaide Local Health Network.
Salary packaging is an option for saving money by paying for some of your everyday expenses from your salary before it is taxed.
Relocation assistance may be available for successful applicants from interstate or overseas.
NALHN supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.
SA Health is committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, members of the LGBTIQA+SB community and people who live with disability and/or neurodivergence.
We are committed to making workplace adjustments to provide a positive and supportive work environment. You are encouraged to let us know if you have any support or access requirements during the recruitment process and beyond to ensure you can perform at your best.
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
Appointment will be subject to a satisfactory Criminal History Check.
Check(s):
- DHS Working With Children Check (WWCC)
- National Police Check (National Police Certificate) for vulnerable person-related employment screening – apply to any of the accredited bodies approved to offer a service direct to the public. Accreditation is provided by the Australian Criminal Intelligence Commission. See our National Police Certificate accredited bodies page for links to lodge screening requests.
Immunisation Risk for this position is – Category B (indirect contact with blood or body substances)
SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.
Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job Ref: 946340
Enquiries:
Rebecca Pickford
Acting Emergency Department Office Manager
Phone: [(08) 7117 7095
E-mail: rebecca.pickford@sa.gov.au
Application Closing Date
28 August 2026- 11.55PM
Attachments
NALHN Role Description_HIMS_ASO2_Emergency Department Administrative Officer_Jul26.doc
* Refer to the SA Health Career Website – How to apply for further information.
Advertised: Cen. Australia Standard Time
Application close: Cen. Australia Standard Time
Apply now