• HEO 7
• Full-time continuing position
• Campus independent – can be based at any of La Trobe University’s Melbourne (Bundoora)

 

Position description:

Join us in establishing and shaping an important new function that strengthens La Trobe’s response to complex student matters, supporting clearer escalation pathways, collaboration and student-centred outcomes.

Reporting to the Director, Wellbeing Services and Respectful Communities, the Complex Care and Case Navigator will coordinate institutional responses to students experiencing complex or high-risk circumstances. Working across Wellbeing Services, Safer Community, Student Advising, Student Conduct, Accommodation, Legal Services, Ask La Trobe and other areas, you will support coordinated decision-making, risk management and appropriate interventions.

You will provide operational and governance support for complex matters, including incident management, Threat Assessment and Management Team (TAMT) processes and multidisciplinary review forums.

Drawing on your understanding of psychosocial complexity, trauma-informed practice, behavioural risk and higher education governance, you will support safe, coordinated responses aligned with University policies, legislation and regulatory requirements.

 

Key responsibilities

• Coordinate complex student matters requiring multidisciplinary review and intervention.
• Act as the operational coordinator for incident management cases within the Student Experience and Employability division.
• Support Threat Assessment and Management Team processes, including agendas, case summaries, briefing papers, meeting documentation, minutes, action registers and follow-up.
• Gather, analyse and synthesise information from multiple systems, records and stakeholders to support risk assessment, case planning and institutional decision-making.
• Monitor the implementation of agreed actions, recommendations and risk mitigation strategies.
• Develop effective working relationships with academic and professional areas, internal services and relevant external agencies.
• Prepare high-quality reports, briefings, correspondence and governance documentation for senior leaders and decision-making bodies.
• Contribute to the review and development of procedures, service integration and continuous improvement across the portfolio.
• Provide operational and strategic coordination support to the Director, Wellbeing Services and Respectful Communities.

 

Essential criteria:

• Relevant qualifications in Psychology, Social Work, Law or a related discipline, with significant post-qualification experience in complex case coordination, psychosocial assessment, behavioural risk management, wellbeing services or a related field.
• Experience in risk assessment, case management and responding to complex presentations across diverse client groups.
• Demonstrated knowledge of the higher education environment, including student wellbeing, student conduct, academic integrity, complaints, behavioural risk management and relevant legislative, regulatory and policy frameworks.
• Excellent interpersonal, written and verbal communication skills, including the ability to prepare high-quality case records, reports and briefings.
• Demonstrated ability to exercise sound judgement, manage competing priorities and work autonomously within a high-demand environment.
• Strong stakeholder management skills and the ability to collaborate effectively across professional disciplines and organisational boundaries.
• An understanding of privacy, recordkeeping, compliance and governance requirements.

 

Please see the position description for all other Duties and Skills and knowledge required for the position 

 

 Benefits: 

• 17% employer contributed superannuation 

• On site childcare facilities 

• Flexible work arrangements, job-share applicants will be individually considered 

• Discounts for staff and their family members to study a range of La Trobe courses 

  

 

Why La Trobe:  

• Help transform the lives of students, partners and communities now and in the future 
• Develop your career at an innovative, global university where you’ll collaborate with community and industry to create impact.  
• Enjoy working on our inspiring and stunning campuses – the perfect hub for industry, students and academics  

 

Please note: This recruitment round is open to new applicants only. If you applied during the previous recruitment round, please do not submit a new application.

 

Position description:  HEO7 PD - Complex Care and Case Navigator

 

 

To Apply:

Please submit an application by 11:55 pm, Friday the 20^th of November, 2026

Position Enquiries: 

Georgina Hanna

Director, Wellbeing & Respectful Communities

G.Hanna@latrobe.edu.au  or

Jo Padbury

Senior Manager and Clinical Lead, Student Health and Wellbeing

J.Padbury@latrobe.edu.au

 

Recruitment Enquiries:

Madeleine Parker, Talent Acquisition Consultant, m.parker@latrobe.edu.au  

 

Your application should include:

• A current resume
• A cover letter outlining your suitability for the position
• A separate document clearly addressing your alignment with the essential criteria outlined in the position description

For further information or to discuss the role before applying, please contact Georgina Hanna on 0439 021 751 or Jo Padbury on 0499 330 063. 

 

All La Trobe University employees are bound by the Working with Children Act 2005.  If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.

Gender Based Violence (GBV Code). This aligns with our mission to create safe and respectful communities. Candidates will be asked during the recruitment process to declare whether they have ever been investigated for, or found to have engaged in, gender-based violence in previous employment and/or in legal proceedings and provide relevant information to assist in determining suitability. Gender-based violence means any form of physical or non-physical violence, harassment, abuse or threats based on gender, that results in, or is likely to result in harm, coercion, control, fear or deprivation liberty or autonomy.