Join the Housekeeping team as the Assistant Housekeeping Manager at The Star Brisbane.

As our Assistant Housekeeping Manager you will support the Executive Housekeeper in the development, implementation and evaluation of service standards within the department and assist with the operational functions ensuring a professional, efficient and effective operation.

A few of your responsibilities:

• Plan and coordinate the activities of housekeeping supervisors and the teams
• Coordinate inspection or inspect assigned areas to ensure standards are met
• Set specific daily performance objectives for Housekeeping Supervisor and coordinate the service flow and performance of all team members.
• Resolve guest service queries and concerns with diplomacy and tact and report any issues to the Executive Housekeeper
• Complete analysis of labour against operating trends and needs, monitor team members absenteeism, annual leave, time and attendance, work accidents and incidents and develop and recommend strategies for managing any adverse trends
• Monitor the department’s guest service and ensure that the delivery is timely, effective, efficient and that it meets both the guest’s needs and corporate standards.

What we are looking for:

• Exposure to and supervisory experience in high turnover hospitality operations.
• Ability to work in a team environment.
• Strong organisation and time management skills
• Experience in a 5 star housekeeping role or similar
• High level of computer literacy

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

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