Helpdesk in Newcastle

$29.22 + 25% casual loading + shift allowances

Medirest is built on the foundation of trust, integrity and openness. We care passionately about the role we play in the lives of those within our care. Whether it’s a welcoming smile and greeting from our porter, a barista serving a cup of coffee or a helpdesk consultant helping someone solve a problem, our purpose is to provide care and empathy in all interactions.

• Newcastle role
• Work from office
• Shifts across 24/7 service roster including night shifts

THE POSITION

• Work from the office in Newcastle
• You will be required to communicate with different stakeholders in a prompt, courteous and professional manner, ensuring a high level of customer service.
• Ensure communication links to internal and external service providers/contractors are maintained at all times and that requests for services are dispatched immediately. 
• Capture details relating to complaints and feedback, building defects & damage and security activities.
• Take accurate messages, repeat back to caller and dispatch, and allocate jobs within allocated time frames.

THE PERSON

• Commute to the office in Newcastle
• Experience in a high-volume contact centre/call centre environment.
• Ability to manage competing priorities and meet deadlines. 
• Ability to build rapport with customers. 
• Flexible to work across a rotating roster.

THE BENEFITS

• Team-oriented office in Newcastle
• 12 weeks of paid parental leave of certain conditions are met
• Access to a wide variety of training & development  
• Access to a variety of perks and discounts

Apply now!! If you have any questions about this Newcastle role, please email us at careers@compass-group.com.au or call 1300TALENT.