Customer Service Manager

Canberra

• Canberra suburb of Page, ACT
• Local permanent full-time role
• Positively impact the lives of Australia’s most vulnerable.

Everything we do is motivated by excellence served with care. We believe that the best way to provide meaningful, genuine experiences for residents is to train, develop, and recognise our greatest asset –our people. This approach makes the Morrison difference.

A rare opportunity to join our team, we currently have an opportunity for a Customer Service Manager to join our dedicated Morrison Living team - aged care sector.

THE POSITION

• Oversee the daily management of the homes support services
• Monitor service quality, implement improvements, and meet regulatory standards
• Manage and resolve complaints efficiently, ensuring satisfactory outcomes
• Lead, train and develop the support services team, ensuring high service standards
• Coordinate events and programs to enhance resident well-being and community relationships

THE PERSON

• Proven experience in leading and training customer service teams, preferably in healthcare or aged care settings
• Excellent communication and interpersonal skills, adept at managing relationships with residents, families, and staff
• Demonstrated ability to monitor and improve service quality, ensuring compliance with regulatory standards
• Evidence of inoculation against vaccine preventable diseases including covid vaccinations and annual flu shot
• NPC: Hold a current National Police Clearance or be willing to obtain one

THE BENEFITS

• 12 weeks of paid parental leave for primary carers
• Access to training and development programs to support your growth
• Immediate access to 100+ retail discounts accessible from your mobile
• Multiple salary packaging options to help your dollar go further
• It’s not just a job, you get to play a part in making a difference to those who need it most